Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCJun 21, 2012

I was very sorry to read about your experience with our company. We were very backed up by the volume of orders we received after our products were featured on the Dr. Oz Show which set all of our orders back as we did not have the manpower (at the time) to deal with the large in flux of orders. I apologize for any problems and if you would like to speak with a customer service specialist about a your order, we have many new people responding to emails and calls. Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLCJun 21, 2012

I was very sorry to read about your experience with our company. We were very backed up by the volume of orders we received after our products were featured on the Dr. Oz Show. I am very sorry that you did not get your. I apologize for any problems and if you would like to speak with a customer service specialist about a refund we have many new people responding to emails and calls. Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLCJun 21, 2012

I was very sorry to read about your experience with our company. We were very backed up by the volume of orders we received after our products were featured on the Dr. Oz Show. I am very sorry that you did not get your. I apologize for any problems and if you would like to speak with a customer service specialist about a refund we have many new people responding to emails and calls. Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLCJun 21, 2012

I apologize that you haven't received your order. After we were featured on the Dr. Oz Show we received a large in flux of calls and emails for orders that we didn't have the manpower (at the time) to fulfill which caused a lot of back up in our shipping. If you have any questions about your order, please feel free to contact us. Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLCMay 7, 2012

JC, Please let me apologize for your situation. Your order is not lost - I did find your order in our system - you ordered three (3) Pure Green Coffee Bean Extract on the 26th. As phenominal as it may sound, we have been shipping the orders received on the 26 seven days a week and working double shifts to get all orders out. The sheer volume of orders received on that one day alone surpassed what we normally ship out in six months! As you can imagine, it has been quite a feat to ramp up, hire employees and prepare for such an influx of business. Paypay is not a scam, however, it is their policy to deduct payment when the order is placed, not when it ships. We cannot change their policy on this. If you pay via credit card, Pure Health does not charge until the product ships. I Please be assured Pure Health is a real company, we are not a scam! We have plenty of product available, it is merely a function of getting our systems expanded quickly to accomodate the surge in business. I hope this will help you to understand our situation and also hope you will have patience with us as we work as hard as humanly possible to correct the situation. Thank you! Kind regards, Nancy

Response from Pure Health LLCJun 21, 2012

Thank you for your comments. I am so sorry for the delay in your order shipping! Please let us know if your order hasn't arrived as we are currently caught up with our orders! Regarding the charges to your credit card, if you ordered using your credit card through our shopping cart, we do not charge your card until your order ships. If you ordered usinig Paypal, they do withdraw funds immediately, this is their policy and we have no influence over that. We had no idea our products were being aired on the Dr. Oz show, so we were completely unprepared for the thousands of orders we received practically overnight. We worked double shifts, 7 days a week to get the orders out as quickly as possible. I'm so sorry your experience with us was so frustrating! Dorene

Response from Pure Health LLCMay 7, 2012

Briana, Thank you for your comments. We are currently packing all orders utilizing double shifts, seven days a week and anticipate being caught up by the end of this week. We sincerely appreciate your patience and understanding during this very busy time and hope that you will be patient with us as we work through this unexpected surge in business. Thank you! Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Thank you Ann! We appreciate your patience and understanding as we work diligently to get all orders out! Kind regards, Nancy