Steven A.
The service was great but disappointed when we had to pay $60 shipping fee on delivery from UPS
Service for first order was slow due to huge number of orders. 2nd order was very fast but we were charged a $60 fee from UPS which we were not expecting. Unfortunately because of the $60 fee we will not be able to order anymore.
Response from Pure Health LLCJul 12, 2012
Hi Steven, Thank you very much for your recent review of Pure Health. I was very sorry to hear about what happened with your second order. We have been made aware that UPS is doing this for some of our Canadian orders. This has absolutely nothing to do with us. We are not getting any of that fee. That is UPS's brokerage fee. The $15 shipping you pay, normally covers this. Once we learned that UPS was going this we stopped using them as our carrier in Canada. USPS is now our sole carrier to Canada. I assure you that if you were to place another order from us, there would be no such fee. Again, I am very sorry this has happened. Thank you again for the review and your order. Sincerly, Brent

