Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCJul 19, 2012

Hi Thomas, I was very sorry to read about your experience with our company. I can understand your frustration with us about the problems with your order. You placed it during a very chaotic time for us. I was the gentleman you would have spoken with about getting your order reshipped. I am certain I would have place a resend order for you, but again that was a very chaotic time and mistakes were made. What I have just done is put your missing bottle of Red Raspberrry Ketone into the mail today. I have also included a few gifts from us as our way of saying we are sorry about all the problems. Thank you very much for your order. If you were to place another order with us, there would absolutely be so such problems again! Sincerly, Brent

Response from Pure Health LLCJul 17, 2012

Hi Mary, I was very sad to read that the Green Coffee Bean Extract did not work for you. There have been a few people who have not been happy with their results from taking the Green Coffee Bean Extract. It does take some time for many people to start seeing some weight loss. That can be a very frustrating thing. I only took the capsules for a few days and did not lose any weight. But I was told I had to stick with it, but I wanted the miracle weight loss like everyone else. I am going to try again, and this time I am going to stick with the regiment. I speak with people all day who are losing amazing amounts of weight. I say stick with it and you will be happy you did. Sincerly, Brent

Response from Pure Health LLCJul 16, 2012

Hi Freda, I was very sorry to read about your shopping experience with our company. Normally, the $15 shipping charge covers the customs and brokerage fees to Canada. About 10 days ago, UPS started charging our Canadian customers that COD brokerage fee. Once we learned this, we stopped using them as our carrier to Canada. Since you refused the order, they will send it back to us. In some cases it can take up to two weeks or longer for us to get those back from Canada. Once we do received it, we can issue you a complete refund. We are using USPS as our carrier to Canada now and they do not charge that brokerage fee. But Again I am very sorry this has happened. If you would like to give us a call we can keep you updated of when the package gets back to us. You can reach our customers service department at 1-888-323-9355. Again, I am very sorry about your order. Sincerly, Brent

Response from Pure Health LLCJul 13, 2012

Hi Lorrie, I was very sorry to hear about your order. We have just learned that UPS is charging our Canadian customers that brokerage fee. Once we found this out we switched to USPS as our primary carrier to Canada. This charge has nothing to do with us. Normally the $15 shipping and handling fee you pay covers this brokerage fee. Since you refused the package, it will get sent straight back to us. Once our returns department gets it. They will process your refund immediately. I am very sorry about this. If you were to place another order with us, there would no such fee. Sincerly, Brent

Response from Pure Health LLCJul 13, 2012

Hi Jennifer, I was very sorry to read about your order. I did some checking on your it and found out why you did not receive it. The address we have listed for you is a box. Until last week, we were using UPS as our primary carrier to Canada. They would not deliver our packages to boxes. You should have been informed of that when you placed the order. But The beginning of May was a very busy time for us because the entire world ordered the Green Coffee Bean Extract. I am very sorry this has happened. What I can do is issue you a full refund. Or we can send you the package by USPS. You can contact me directly at [email protected], or you can reach us by phone at 1888-323-9355. Sincerly, Brent

Response from Pure Health LLCJul 12, 2012

Hi Shirin, Thank you very much for your recent review of Pure Health. I was sorry to hear that you have not lost any weight yet. The Green Coffee Extract is an amazing suppliment. It does take some time to start losing weight. The people on Dr. Oz were actually taking it for 22 weeks. I know it can be frustrating when you were expecting a better results, but I know if you stick with the regiment you will see be very happy. Sincerly, Brent

Response from Pure Health LLCJul 10, 2012

Hi Sally, Thank you for your recent review of Pure Health. We always appreciate any feedback we get from customers. I was sorry to read about the brokerage fee that UPS charged you. This has been happening to some of our Canadian customers. Since we have learned that UPS is doing this, we are no longer using them as our carrier to Canada. I am very sorry that this happened to you. If you were to place another order with us. The package would ship USPS and there would be no such brokerage fee. Thank you again for the review and your order! Sincerly, Brent

Response from Pure Health LLCJul 10, 2012

Hi Dolly, Thank you very much for your recent review of Pure Health. I was sad to hear that you thought our prices are high. You may be interested in the new 90 capsule bottle we have just made available. For a limited time it is discounted 30% and it is not available in store. Thanks again for the review and your order! Sincerly, Brent