Pure Health LLCReviews of purehealth100.com

I have ordered from Pure Health twice now. To get my first order of 3 bottles of the Green Coffee Bean Extract it took just over a month. While the product was good, and worked for the three of us who were taking it, the customer service was horrible. I should have thought twice before placing a second order for 10 more bottles, but they were emailing customers and saying they were caught up and orders would be shipped out in 24-48 hours. That was over 5 weeks ago and still nothing in the mail, no emails, phone calls, or communication of any kind from Pure Health on my order. I understand they were overwhelmed with orders after the Dr. Oz show but the need to pull it together and stop putting out false updates. I'm about ready to turn them to my credit card company, better business bureau, etc., for taking my money and not sending the product. When I have called or emailed about my orders I get no response. This is not the way to treat your customers - but yet a great way to run your business in to the ground.

I placed my order on May 1st. I got my email confirmation on the same day. After a week I decided to check the status of my order and saw nothing had changed on the website for shipment info, so I emailed them on May 7 to see when shipment would take place. I got a response on that day that they were overwhelmed with orders and my order would be shipped within 2 weeks. So after another week or so nothing was updated on the website, so again I emailed them on May 16 to get my tracking #, no response. I emailed them again on May 22, no response. I was getting anxious because they had charged my credit so I emailed them again on May 31 and commented also on their Facebook page. I finally got something on June 7, not a response, or excuse ; I got an email without explanation but only a tracking # from UPS, I figured it was for my order because the email address was from them. I just got my parcel today June 12 and it was clearly not shipped on May 26 as indicated on their website, the UPS label showed it was shipped on June 4. I got my order as ordered and everything was ok, no broken seals. It would have been less dissapointing if they would have indicated 6 weeks before shipment not 2 weeks. I ordered the same "PUREHEALTH" brand from amazon.com 2 weeks after placing this order and it arrived way before this shipment. So be patient, your order will be delivered but it could take a while.

Not sure what to say. When I first ordered these pills I was kind of excited but when I didn't receive an email with a delivery date it got me thinking. I emailed Pure Health but no one got back to me. One day (a few weeks later) without any notification received my order. It wasn't really expected seeing how they removed the charge from my account which made me think I wasn't going to be getting what I had ordered. I've been using these pills for about two weeks now but not noticing the slightest difference. No weight loss as of yet I mean not even 1 lb over the past 2 weeks. Once again I'm just not sure!!!

I am using the product and have been for a week. Nothing happened. I believe this is a scam.

order still not received E597957493 order 18 May

So far, I have made two purchases. The first one did not arrive until over 2 weeks after I placed my order. I figured that the second would be quicker, but I am still waiting. I received an email confirmation, and they did not delay at all to take the money out of my credit card account, but I am still waiting, and it has been 2 weeks. VERY POOR CUSTOMER SERVICE!!!!

I have contacted (email) Pure Health twice - still nothing from them and I am still waiting either for the second order or a credit. I did receive one order (have not tried the product yet). I don't want to "blast" this company - only want a response from them. IF I get either the order or the credit I will buy from them in the future. I reserve rating for now.

I understand that I was calling at a time when everyone wanted the Pure Green Coffee Bean Extract and you were not able to respond on time. But my emails have not been answered to this day. A couple of weeks after I placed the order on May 22, I emailed (because nobody was answering the phone) wanting the tracking # to track the parcel. I eventually got through on the phone and got the tracking #. I got the email reply after I received the parcel. And the reply just had the delivery info, no salutations or niceties. "Hi/Hello, here's the information you are looking for" would have been much better than the reply I got. I don't believe the coffee bean extract craziness was still going on around the time I placed my order so I don't undertstand why my email was not answered on time. Customer service is everything in retail so Pure Health should look to see how their employees are trained and how they can improve customer service even in times of craziness.