I very much like finding what I need, but the quantity is low so I have to order too often and with shipping charges it adds up. I have to find somewhere else to shop. I found a place where if I buy 2 bottles of anything I get free shipping. It may not be as pure as your products which I like, but have to go that way.
Response from Pure Health LLCJul 2, 2012
Hi Irene,
Thank you very much for your recent review of Pure Health. I was sorry to hear about the shipping issue. I just did some checking on your order. I'm kind of confused. We don't charge for shipping. I just checked on your order and we did not charge you for shipping. If for any reason you did get charged for your shipping please let us know. You can call us directly at 1-888-323-9355 or you can email me at [email protected].
Sincerely,
Brent
BK
Beth K.
Not impressed with my purchase
Green Coffee Bean has not shown me after taking 4 a day any weight loss on my scale. I ordered 4 bottles total to really give it a chance.
Response from Pure Health LLCJul 3, 2012
Hi Beth,
Thank you very much for your recent review of Pure Health. We always appreciate any feedback we get from our customers. I was sorry to hear that you have not lost any weight since taking the green coffee bean. I do know that those people who lost the most weight have been religously sticking to the recommended regiment. Also, the green coffee bean is just an excellent thing to put in your body. It helps to lower blodd sugar and energizes you. I would just stick with it, you may find that it just takes a while to see results. Thanks again!
Sincerely,
Brent
BS
B. S.
Second order better than first.
My first order took over a month to be delivered. But I understand that they were hit with many orders after one of their products was mentioned on the Dr Oz show. My second order came very promptly in just a few days. So far I have been satisfied and will continue to order from them.
Response from Pure Health LLCJul 3, 2012
Hi B-
Thank you very much for your recent review of Pure Health. We always appreciate the feedback we get from our customers. We did have a very bad delay with our shipping process and I am very sorry about that. I was glad to hear that you stuck with us and got your second order promtly. We are all back to normal, and there will be no problem with any future orders. Thanks again for your review and order!
Sincerly,
Brent
NB
Nancy B.
It was ok nothing spectacular
Its ok. I will be buying from my local vitamin shop.
Response from Pure Health LLCJul 3, 2012
Hi Nancy,
Thank you very much for your recent review of Pure Health. We always appreciate the feedback we get from our customers. But I was sad to read that you were not impressed by our products. We take pride in the fact that we offer only 100% pure products with no filler or additives. You may not be able to find that quality at your local vitamin shop. Thanks again for your review and order.
Sincerly,
Brent
DT
Dorothy T.
don't have one
I though it would help lose weiht from what I saw on Dr. Ozz's show I'm on my second bottle NOTHING I don't over eat but I don't eat right I'm almost 77 years old and I get tired cooking all the time so I eat what I can find in the freg. and cabnet.
Response from Pure Health LLCJun 28, 2012
Hi Dorothy,
Thank you very much for your recent review of Pure Health. Dr. Oz recommends that you take 2 capsules 30 minutes prior to breakfast and lunch. And sticking to that regiment is the best way to see real weight loss. I completely understand that may not be the easiest thing to do, and neither is cooking healthy meals. But I do think if you can stick to the routine Dr. Oz recommended, you will see some weight loss.
Sincerely,
Brent
DH
Debra. H.
its Okay
The only problem. I had was the fact. That I emailed them in regards to a question and I received No Response ! I believe They can use some improvement !
Response from Pure Health LLCJun 28, 2012
Hi Debra-
Thank you very much for your recent review of Pure Health. We always love to get feedback from our customers. I was sorry to hear that you were not able to get in touch with customer service about your order. I can say that we have been working on improving our customers service and shipping department. If you were to place another order with us, it would be a much more positive experience. I am confident that if you give us a call or email it will get responded to. Thanks again for your review and order.
-Brent
SC
Sharon C.
Communication to customers very bad
I had ordered from Pure Health in the past, so when Dr. Oz mentioned the Green Coffee Beans, I saw that Pure Health had them. I ordered several bottles and some other products. Weeks went by before I received by order. HOWEVER, what I received was not my order, but some other customers. I called for days only to get a busy signal, emailed with no immediate response (finally received a response 30+ days later). One day I finally got through to Art, I explained how I had received the wrong order, he had no idea what to do. He talked with his manager, Marlene and I was told that Marlene would get back to me. To this day, Marlene has never contacted me regarding the issue.
They have good products, they are probably a small business and were buried in orders because of statements Dr. Oz made, but lack of customer response it not good. Work all hours when there are problems and don't stop until they are solved.
My correct order finally just showed up on day with no note of apology, a coupon or anything.
Response from Pure Health LLCJun 28, 2012
Hi Sharon,
Thank you very much for your recent review of Pure Health. We always appreciate any feedback from our customers. I would like to say how sorry I am that you were not able to get through to us during the worst of the Dr. Ozpocalypse. Being a small company, and I mean just a group of people in a warehouse small, we were struggling with everything. But that is not your fault and you should not have to wait. I am confident to say that since we have brought in a large group of customer service professionals, we have been able to answer every call and respond to every email. I am not sure who Marlene is, but Art was with us during the worst of it and he should have done better. I hope you enjoy our products and they are able to help you live a better lifestyle. I am positive that if you placed another order from us, it would be a much more positive experience. Thanks again for the review and your order!
-Brent
VI
Vivyan
Hard to speak to on telephone
Tried to call with questions had to leave my name and number took a few days to call me back. Wasn't near phone so a message was left for me.called back and had to leave a message again.....not good business....other than that my order arrived timely,but I doubt I will order again because I LIKE TALKING TO A LIVE PERSON WHEN I HAVE QUESTIONS....not having to wait for a call back that I happen to miss
Response from Pure Health LLCJul 2, 2012
Dear Vivyan,
Thank you so much for your order. Phone tag is not fun to deal with when you're looking for answers.
I understand this message is coming to you late, but I'd like to offer you my direct email if you have any questions regarding your order or anything else.
[email protected]
Samantha
1-888-3BE-WELL
[email protected]
