Pure Health LLCReviews of purehealth100.com

I place an order, payment was taken following day. Your website says shipped that day as well. 9 days later, no product and no tracking # to track. Sent 2 emails with no reply. Called, got a voicemail. Called again and finally reached a rep, she advised, could not find if order was shipped and would get back to me. Did get an email next day saying could not locate a tracking # so will send out another order and should receive a tracking# for that. Still waiting,,,

Took a month to get my order and when I did finally get it, it wasn't even right. I wouldn't order from there again.

It took over a month to receive the order........that is a bit ridiculous. I also sent an email to them asking where my order was and I heard nothing.....not even an "we are sorry" the order is taking so long....I think the least they could do is stay in touch with the consumer on when they can expect their order to arrive.

I ordered Raspberry ketones on May 14 and they sent me Green Coffee Bean extract after 3 weeks. I have called, emailed, received promises it wud arrive in 7-10 business days and today I am contacting my credit card co and filing a dispute so it will be withdrawn from their account. So thats that!!!!!

Still haven't received my order from 3 weeks ago.

I ordered 6 bottles of black raspberry and received invoice for them enclosed with 6 bottles of green tea. Called 3 times and nothing has been done. Still want what I ordered but no one has taken care if the problem . Turned it over to am. Ex.

I placed 2 orders on April 29th, If I had rated this company before opening my packages, I would have given them a 4. Although my orders took much longer than expected (over 30 days) Unlike most reviews, when I emailed PureHealth with concerns, Shelly and Whitney responded very quickly and were both very helpful. Unfortunately, upon opening my orders, one order was right and one order was wrong. I emailed the company again, but this time my email was responded to by Emily Johnston. Sadly, Emily is incapable of reading an email. Neither the content of the message nor the basic information From, Sent, To, CC. Her first response to me, was simply the copy of my tracking info showing that I had received my package. I emailed again, informing her of her error, which I CCd to a second Pure Health Email address. I later received an email apologizing for her mistake, and stating that she "could' send a replacement order. I immediately sent a reply asking for more detailed information… expected ship date, tracking information etc. Emily did not respond to that email, but she RESPONDED to the CCd copy of the email I had sent earlier. Only this time her response was indignant and rude. Stating that she had already told me she'd send a replacement. I have had no further email contact with this company, and have been unable to reach anyone by phone. It is now June 17th, and I've been forced to escalate my dispute to a PayPal Claim. Maybe the delay in orders and all the mistakes have something to do with the fact that you can now buy their products on Walmart.com for $10 a bottle rather than $12. Update: Although I was never contacted again, by anyone from PUREHEALTH100, my replacement order finally arrived on the 21st.

It takes a long time to recieve orders in comparison to your competitors. It is impossible to reach you, except by leaving a voice mail, and it takes days to get a reply. I been purchasing a product "Pure Black Raspberry" from you because it was so hard to find. However, other suppliers now carry the product. I checked your rating with BBB and found a caution that considerable complaints have been filed against your company, and I predict your competitors will gradually take your business away if your service does not improve.