Brad E.
Please HELP !
Unfotunetly I never recieved my order, after waiting over 2 weeks I requested a full refund which I did recieve. This order was for my wife who wanted to order from Pure Heath after your company was mentioned on the DR. Oz show. After several e-mail exchanges with a Ms. Dorene Froese from whom I requested a tracking number which I also never recieved and she told me my order was shipped on 9/18/2012, 4 business days after my order was placed and my credit card was charged and still no order. The problem is my wife would still like to do business with Pure Health and recieve the items she ordered, but the only way I would is if you could ship it UPS or FEDX so it would have a tracking number. Thank You
Response from Pure Health LLCOct 12, 2012
HI Bradley, Let me explain the problem with your order and how we normally ship packages. After the dr. oz program aired we received over 80,000 orders in just a few days and because we are a small operation, we are not equipped to handle that volume of orders regularly. Things got clogged up for a few days and there was a breakdown in us getting that information about to customers. Our normaly shipping operation is once you place an order we process it and hand it over to UPS within 24-48hrs. You get an automated email with tracking once we print your shipping label, and normally that is the day your package ships, but with all the volume of Dr. oz orders we had to print everyone and then pack them up at later dates. That was why your tracking info was not updated. But once we hand your package over to UPS it gets delivered within 4-7 business days and gets normal scan updates to the tracking info. The day you made the purchase was just a combination of many factors that were working against us. I assure you if you were to place another order with us, it would be a very smooth and positive experience. Sincerly, Brent