Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCJul 2, 2012

Thank you Carleen for your order, Our apologies that you didn't receive your Pure Black Raspberries. Of course we'd be happy to send you your correct order! Just send the order you received to: Pure Health LLC c/o 3PL Distribution 14101 W. Hwy 290 #1900 Austin, TX 78737 Attn: Returns Also, so you we can get this taken care of as quickly as possible, I'll give you my direct email address:[email protected] I apologize for the inconvenience. Thanks again for your order Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLCJul 2, 2012

Dear Christine, Thank you for being a loyal customer. I apologize that it's been so difficult for you to get a hold of us. I would be happy to help if you have any questions Please contact me directly. Samantha [email protected]

Response from Pure Health LLCJun 25, 2012

Hi Rebecca- I was very sorry to hear that you can not get ahold of us. We have been working very hard to improve our customer service. I have been tying to contact customers directly about the issues with their orders. If you would like to contact me directly, my email is [email protected]. I should be able to get your order sorted out and everything resolved.

Response from Pure Health LLCJun 25, 2012

Hi Angela- Thank you very much for your recent review of Pure Health. I was sorry to hear that you were not satisfied with the results. It does take some people a little while before they see their weightloss on the Green COffee Bean. You may want to increaas the dosage. Some customers have been able to jump start their weightloss that way. But also the green coffee bean is just a great suppliment for your body, it has many great benefits. Thanks again!-Brent

Response from Pure Health LLCJun 28, 2012

Hi Gisele, Our standard shipping process from order to ship is 1-2 days for processing and 3-5 business days for shipping. I see that you placed your order on May 31st and the ship date was June 3rd. We receieved USPS tracking information on June 1st for your package which projected it's delivery for June 7th and according to the tracking information it actually got delivered June 5th! A 5 day delivery with a weekend in there is great! It's unfortunate that you couldn't reach us, but I'm glad you got your order. As for signing for your package, when a package is delivered USPS a signature isn't required. Again, sorry for the delay in getting back with you, but we really appreciate your time, Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLCJun 22, 2012

Thank you very much for your recent review. I was sorry to hear that you were not impressed with your results after taking the Green Coffee Bean Extract. We have found that some people are finding more success by doubling their daily dose. And some people may only lose 15-20 pounds after taking them for 22 weeks. It just depends on how your body responds to it. But I would stick with it and you may be glad you did! Thanks again-Brent

Response from Pure Health LLCJun 21, 2012

Hi Denvergal- Thank you for your recent review. We always appreciate any feedback from your customers. I was sorry to hear that you were not getting the success you wanted with the Green Coffee Bean Extract. Have you considered increasing your daily dosage? Some customers I have spoken to have found that increasing their dose will jump start their weight loss. Thanks again for the review and your order. -Brent

Response from Pure Health LLCJun 21, 2012

Hi C. Ryce- I was very sorry to hear about your experience with Pure Health. We were severly backed up with orders after our products were featured on the Dr. Oz Tv program. We have also brought in many new customer service reps to help respond to customers. I am confident that if you placed another order from us, it would be a much better experience this time! -Brent