Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCOct 12, 2012

Hi Susan, I just read your review of Pure Health, I am very sorry your were not happy with your results on the Green Cofffe Bean Extract. A very small amount of people will put on water weight when they first start taking the supplement. This weight will will come off after a few days and you should be all set to go. Just stick with the suggested regimen religously. Thank you very much for your review and your order. Sincerly, Brent

Response from Pure Health LLCOct 12, 2012

Hi Shirley, I was sorry to read your review that you are not happy with the results on the 100% Pure Green Coffee Bean Extract. For some people it can also just take a little while to get started. We always say you should not expect anything for two weeks, and in some cases even longer. It sounds like your body is just taking a little longer. In situations like these we would also recommend that you try the Coffee Bean regiment in conjunction with the Red Raspberry Ketone supplement. The Red Raspberry Ketone is a natural way to boost your metabolism. Many of our customers have found that taking these capsules together increase their effectiveness. I would also recommend that you try our Pure Saffron. It is a natural appetite suppressant and induces the psychological feeling of being full. Both of these supplements are wonderful in aiding the weight loss power of the Pure Green Coffee Bean Extract. For more information about how other amazing products please visit our website at www.purehealth100.com. Sincerly, Brent

Response from Pure Health LLCOct 12, 2012

HI Kasie, I am extremely sorry that your first experience with Pure Health was unpleasant. This is not normally how we do business. It normally takes us about a week to get your package to you. We received thousands of orders after the Dr. OZ talked about our Green Coffee Bean with Svetol. This slowed all our operations down and it slowed us down getting your package delivere. Again I am very sorry about this. In the future there should be no such delays if you choose to order from us again. Thank you very much for your order and your review! Sincerly, Brent

Response from Pure Health LLCOct 12, 2012

Hi Linda, Let me say how sorry I am about your experience with Pure Health. There is no excuse for the customer service you have received and I am extremely sorry about it. I can only say that or the past few week we have been inundated with call and emails for your newest product Green Coffee Bean with Svetol. This has slowed all our operations down and effected our ability to communicate with customers. I am very sorry that there was a delay in us getting your package shipped out to you. Normally it takes us between 24-48hr. to get you your package. We have been backed up with all the orders we have been getting since the Dr Oz program aired. If you choose to make any future orders with us, there will be no such delay. thank you very much for your purchase and your patience with your shipping delay. Sincerly, Brent from Pure Health

Response from Pure Health LLCOct 12, 2012

Hi Mary, Let me say how sorry I am that there was a shipping delay with your order. Whenever Dr. OZ talks about one of our products, there is always a huge influx of order and we try our best to be prepared. We did not know in advance about the episode last month, and we were taken off guard. I assure you that if you were to place another order with us there would be no such delay. Thank you very much for your review and your order. Sincerly, Brent from Pure Health

Response from Pure Health LLCOct 12, 2012

Hi Rita, I was very sorry to read about your experience with Pure Health. First let me explain the delay with your package. It normally takes us about 14 business days to get your package to Canada. After the dr. Oz program about green coffee bean aired, we were backed up for about 9 business days. That delay on top of the normal 14 business days was what took us so long to get your package to you. I just checked on it and according to your USPS tracking number (LN336950411US) the package is still enroute to you. I am very sorry for the confusion and delay getting this item to you.I assure you that if you were to place another order with us, there would be no such delay. Again, I am very sorry about this. Sincerly, Brent

Response from Pure Health LLCOct 12, 2012

HI Debra, I just read your review and was doing some checking on your order. There was indeed a problem with your package and it was very shipped back on the 18th of sepetember as listed on your invoice. What I am going to do is expedite your package to you today. I am extremely sorry for this. Your order just fell through the cracks, but there is no excuse for that. If you would like to speak with us about this. You can reach me at 1888-3be-well or [email protected]. Again,I am so sorry about this and I am getting it handled today. Sincerly, Brent from Pure Health.