Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCMar 7, 2013

Hi Isabel, I just wanted to follow up with you about this order. According to your UPS tracking number 1Z2508RF0340692290. The missing item we reshipped to you was delivered at 12:06 pm, March 7th. If this was not the case, please give us a call at 1888-323-9355 and we can see what is going on with it. Again, we are so sorry for the mix up. Thanks again for your order and all your support! Sincerely, Brent from Pure Health

Response from Pure Health LLCMar 8, 2013

Hello Carolyn, Thank you very much for your order. And I was very sorry to hear about the delay with your order. Let me explain our shipping process. When you place your order, it normally takes us between 24-48 hrs. to pack and process your order. Then it takes between 7-10 business days to be delivered. The weekends will also add a couple days to the shipping time. It just appears that your order was on the very far end of the length of time it takes us to get your item to you. I am very sorry about that. In the future, if you did want expedited shipping. I would ask that you give us a call, and we could get you a quote on the price-it normal starts at $6 for expedited shipping. That is one of the reasons everyone just sticks with our Free Shipping options. Again, thanks for your order! Sincerely, Brent from Pure Health

Response from Pure Health LLCMar 8, 2013

Hi Tom, Thank you for your review of Pure Health! I would love to go over the items you ordered and see which items would work the best for you. Sometimes it's easier to start with 2-3 products and then add in the rest (so you know which products are working the best for your body). Feel free to email me at [email protected] and I would be happy to assist you! Dorene Pure Health

Response from Pure Health LLCFeb 27, 2013

Hi Sandra, Thank you for your review of Pure Health! I'm sorry you didn't notice changes with the Red Raspberry Ketones. Please email me at [email protected] to see if there is something we can adjust to help you with your weight loss journey! I look forward to hearing from you! Dorene Pure Health

Response from Pure Health LLCFeb 26, 2013

Hi Rebecca, Thank you for your review of Pure Health! I'm so sorry you received broken capsules! I'm not showing where you contacted us to let us know about the broken capsules, so I tried to contact you by phone. Since I was unsuccessful in leaving a message for you, I also sent you an email. Please contact us as soon as possible either via email or by phone at 1-888-323-9355 so we can get this situation taken care of for you! We look forward to hearing from you! Dorene Pure Health

Response from Pure Health LLCFeb 25, 2013

Hi Laura, Thank you for your review of Pure Health! We pride ourselves on providing a variety of products for our customers and we are continually striving to improve our processes! We are sorry it took extra time for your package to arrive. Normally, it takes about a week for delivery; however, when you placed your order we received hundreds of orders the same day! When you place your next order please email me at [email protected] with the invoice number so I can make sure your order is shipped in a timely manner! We look forward to serving you again soon! Dorene Pure Health

Response from Pure Health LLCFeb 25, 2013

Hi Merrideth, Thank you for reviewing Pure Health! We apologize for the delay in your order arriving. Our normal shipping time is about a week from the time your order ships. When you place your next order, please email us at [email protected] so we can make sure your order arrives in a timely manner. We look forward to serving you again! Dorene Pure Health

Response from Pure Health LLCFeb 25, 2013

Hi, Thank you for taking the time to review Pure Health! We are glad to hear you are sleeping better! We apologize for the delay in getting your order shipped! We are now completely caught up with our orders and the next time you place your order, it should ship out the next business day! Feel free to email me at [email protected] with your next invoice number, so I can make sure your order is shipped in a timely manner! We look forward to hearing from you! Dorene Pure Health