Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCJul 5, 2012

Hi Teresa, Thank you very much for your recent review of Pure Health. I was sorry to hear that you stil do not have your order. What I have just done is get your invoice and I am going to reship you a new package. I am very sorry about the wait. You can email me directly with any more question [email protected] Sincerely, Brent

Response from Pure Health LLCJul 5, 2012

Hi Wayne, Thank you very much for your recent review of Pure Health. I was sorry to read you were not happy with our products. The green coffee bean extract and raspberry ketones are two of the best things you can put into your body. They have many great benefits besides weightloss. The people who were experiencing that amazing weight loss were sticking to the suggested regiment religously. Thanks again for the review and order! Sincerly, Brent

Response from Pure Health LLCJul 5, 2012

Hi Thamar, Thank you very much for your recent review of Pure Health. We always appreciate feedback from our customers. Things have been pretty hectic due to the popularity of the green coffee bean extract right now. We are working everyday to improve our operations. I am sure that if you were to place another order from us, it would be a much more positive experience. Thanks again! Sincerly, Brent

Response from Pure Health LLCJul 2, 2012

Hi A- I am very sorry that your order got canceled like it did. We have just changed our policy on APO FPO shipping. We were having issue with our carrier. It was our mistake that you were not notified. We certainly can ship your order for free to a standard US address. Thank you very much for your review and your order. Again, I am very sorry about the shipping mix-up.

Response from Pure Health LLCJun 27, 2012

Hi Sylvia- Thank you very much for your recent review of Pure Health. I was very sorry to read about your experience with our company. I did some checking on your order for you. I do have some tracking information on this order. On June 22, UPS tried to deliever your package but were unable to deliver it to your address. The information states they left you a postcard asking that you contact UPS about the package. If you would like to speak with a customer service rep about the order, you can reach us at 1-888-323-9355. Or you can contact me directly at [email protected]. If you would like us to give you a call or email you the tracking information we certainly can. I am sorry about the delay, but I believe if you speak with your local UPS. You should be able to get your package. Thanks again for the review. Brent

Response from Pure Health LLCJun 27, 2012

Robert, Thank you for contacting us in regards to your order. I see that this order was delivered via USPS on 6/1/12. Here is the USPS tracking number 9102969007164816302994 (www.USPS.com) June 01, 2012, 9:25 am TOTOWA, NJ 07512 Delivery Confirmation Please contact your local post office with the above tracking. 0.4 mi TOTOWA 20 CREWS ST TOTOWA, NJ07512-9998 800-ASK-USPS® (800-275-8777) Mon-Fri10:00am - 5:00pm Sat10:00am - 2:00pm Sun Closed Please contact us if they are unable to assist you. Thank you, Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLCJun 27, 2012

Kim- Thank you very much for your recent review of Pure Health. We always appreciate any feedback we get from customers and use that to improve our service. I was sorry to hear that your order took over a month to receive and when you tried to contact us you could not get through. After our products were discussed on the Dr. Oz television program we were just swamped with orders. We have been working tirelessly to get everything cleared up. I am confident that if you choose to place another order with us, it would be a much more positive experience. -Brent

Response from Pure Health LLCJun 28, 2012

Hi Ginny, Thank you very much for your recent review of Pure Health. We always appreciate any feedback we get from customers. I was very sorry to hear that you still have not received your package. What I have just done is add another package for you to todays shipping log. We will pack you up another order and it will get mailed in the next 24 to 48 hours. It is very possible that you will receive your original order as well as the new one. If you do, please keep the extra bottles. You will not be billed for them. Thanks again for the review and in the future if you are to make another purchase from us, it would be a much more postitive experience. Sincerely, Brent [email protected]