Geneva W.
Not sure
I had a bad experience with my order. I had to call/email many times to track where my package was. After 2 weeks they finally sent me out another package with UPS instead of the reg mail service that was used. It's not the company's fault that the shipment was lost but I still feel like the shipment took way to long to even ship out to begin with. I found the same pills on amazon which were shipped and received within 3 days. I will be ordering from there instead.
Response from Pure Health LLCSep 6, 2012
Hi Geneva, I was very sorry to read about your experience with our company. Normally, we are very good with our shipping process. I was glad to read though that we were able to get another package out to you. Let me explain our shipping timetable. Since we provide free shipping, we have to send everything ground. It takes 24-48hrs for us to process and pack your order. Then the package takes between 4-7 business days getting to you. Again, I am so sorry for the problem with the first order. If you are still not happy with our shipping time, you can always get our Green Coffee Bean Extract and Red Raspberry Ketones at your local Walmart and Sam's Club stores. I would be skeptical of Amazon, some vendors are advertising our bottle and sending another product in its place. Thanks so much for your order! Sincerly, Brent

