Bernard F.
Does anyone answer the phone?
I was too to this website. I ordered a few things I read about and after I completed the transaction I received a confirmation email with a tracking number. Well, almost a month past and I never received my order. I tried calling customer service, but no one responded or returned my call. I tried using the tracking number I was provided but UPS did not regonize it. I also tried contacting them by email using the address on the confirmation email I received when I placed the original order. Again, no response. I was actually prepared to contact my credit card company and dispute the charge on the basis of non receipt of merchandise. Good news though, at some point my package arrived. I have no idea what caused the delay but I'm happy I wasn't ripped off.
Response from Pure Health LLCSep 25, 2012
Hi Bernard, Thank you very much for your recent review of Pure Health. I was very sorry to read about your experience with our company. Let me explain what happened when you were trying to get throught to us. Our Green Coffee Bean with Svetol product was recently featured on the season premiere of the Dr. Oz television program. We have been getting thousand of calls and emails since then. I apologize for you not being able to get throught to us, that is unacceptable. Thank you very much for your order and I assure you that in the future you should be able to get through to us with no problem! Sincerly, Brent

