Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCJun 21, 2012

Thank you for ordering with Pure Health. I can assure you that our products are the 100% pure. Unfortunately due to the sudden and high influx of orders around the time of the airing of the Dr. Oz Show all of our orders were set back as we didn't have the manpower at the time for the volume of orders. If you would like any information on your orders, please call or email and we'll be happy to help! Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLCJun 21, 2012

I was very sorry to read about your experience with our company. We were very backed up by the volume of orders we received after our products were featured on the Dr. Oz Show. I am very sorry that you did not get your order. I apologize for any problems. If you would like to speak with a customer service specialist we have many new people responding to emails and calls. Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLCMay 7, 2012

Hi Kimberly, I looked up your order and our records indicate that your order was placed on April 26, 2012, the day the Dr. Oz show aired. Please let me personally apologize for the delay in shipments, but we are literally still shipping out the orders we recieved on that day - the extreme volume of orders we received on the 26th far exceeds what we normally ship out in six months, so I hope you can understand the reason for the delay! We have literally been working double shifts, seven days a week to accomodate all orders. I hope this will help you understand our situation and that you will be patient and understanding with us during this time. Thank you. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Stacey, Please let me apologize for your concerns. If you paid via Paypal, it is their policy to charge customers as soon as the order is placed; unfortunately, we have no control over this. If you purchase via credit card directly on our site, we do not charge customers until the order ships. Requests for orders have increased over 5000% since Dr. Oz discussed Pure Green Coffee Bean last week and we had no way of knowing this segment would air, so we were not able to prepare - we certainly wish we had! Please be assured we have plenty of Pure Green Coffee Bean available and all orders are being shipped out in the order they were received. We have increased our workforce significantly and are also working seven days a week to accommodate this unexpected surge in business. We anticipate being back on our regular shipping schedule of sending orders out within 24 hours of placement by the end of this week due to the additional staff we have hired. Please let me apologize for the inconvenience and I hope this will help alleviate some of your concerns and allow you to be patient with us as we work as hard as humanly possible to accomodate all requests. Thank you, Nancy

Response from Pure Health LLCMay 7, 2012

Linda, Thank you for your comment. We are currently shipping products out 3 - 10 business days after receipt of your order, we anticipate being caught up on all orders by the end of this week and will then be back to our regular schedule of shipping all orders out within 24 hours of receipt. We appreciate your patience and understanding! Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Darla, Thank you for your comment. We anticipate being back on our regular schedule of shipping all orders within 24 hours of receipt by the end of this week. Please let me apologize for any frustration or inconvenience this has caused you. I am so glad you found Pure Health's 100% Pure Green Coffee Bean at Walmart! We are honored that Walmart selected us to fill their need for this high demand, high quality product. Also, please know that supply is not the reason for the delay in shipping - it is simply a matter of manpower. We had no way of knowing Dr. Oz would be discussing green coffee bean last week and we have been doing everythin possible to continue to ship out orders in the order they are received. We appreciate your patience and understanding and hope you will give us a second chance in the future. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Lynne, Thank you for your understanding of our situation! All orders that were placed via credit card have not been charged until they actually ship. However, if you paid via paypal, they do charge immediately and we (unfortunately) have no control over that. We only receive funds from paypal after the order has shipped. I hope this helps alleviate your concerns and appreciate your understanding and kinds words in your review. Thank you, Nancy

Response from Pure Health LLCMay 7, 2012

Hi Kim, You are correct! Walmart has chosen Pure Health's 100% Pure Green Coffee Bean to feature in their stores pharmacy sections! We are very proud of this and I am happy you found it there! We are processing all requests for refunds as quickly as possible, and I apologize for the delay in responding to your request. We have also been monitoring other companies that offer 100% pure green coffee bean and have found only one other company (Genesis Today), but even the companies that offer green coffee bean with additives, fillers and preservatives are experiencing delays in shipments or even supply! We DO have plent of supply, and our delays are simply due to us needing to increase our workforce by over 400% in the last week alone in order to accommodate this huge increase in interest. I hope this will alleviate some your concerns and encourage you to only purchase a 100% pure product, no matter what brand you choose. Thank you, Nancy