Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCJun 26, 2012

Please accept our apologies for the delay in your order shipping! Regarding the charges to your credit card, if you ordered using your credit card through our shopping cart, we do not charge your card until your order ships. If you ordered usinig Paypal, they do withdraw funds immediately, this is their policy and we have no influence over that. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. Dorene 888-323-9355 [email protected]

Response from Pure Health LLCJun 21, 2012

I was very sorry to read about your experience with our company. We were very backed up by the volume of orders we received after our products were featured on the Dr. Oz Show. I am very sorry that you have not received your order. I apologize for any problems and if you would like to speak with a customer service specialist about a refund we have many new people responding to emails and calls. Samantha 1-888-BE-WELL [email protected]

Response from Pure Health LLCJun 21, 2012

I was very sorry to read about your experience with our company. We were very backed up by the volume of orders we received after our products were featured on the Dr. Oz Show. I am very sorry that you have not received your order. I apologize for any problems and if you would like to speak with a customer service specialist about your order we have many new people responding to emails and calls. Samantha 1-888-BE-WELL [email protected]

Response from Pure Health LLCMay 7, 2012

Kathy, Please let me personally apologize for your frustration. It is our normal policy to ship wihtin 24 hours of receipt and we are currently working diligently to pack the huge influx of orders we received on the 26th and the following few days. The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accomodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. We anticipate being caught up with all order by the end of this week and back to our regular schedule of shipping orders out within 24 hours of receipt. Thank you and we hope you can appreciate our sitaution at this time. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Linda, Thank you for your comment and your patience! We are working diligently to pack the huge influx of orders we received on the 26th and the following few days. The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accomodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. We anticipate being caught up with all order by the end of this week and back to our regular schedule of shipping orders out within 24 hours of receipt. Thank you and we hope you can appreciate our sitaution at this time. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Amy, Please let me apologize for your frustration and the inconvenience this has caused you. Your order is scheduled to go out within the next two days. We are working diligently to pack the huge influx of orders we received on the 26th and the following few days. The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accomodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. Thank you and we hope you can appreciate our sitaution at this time. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Marco - did you move to Surfside Blvd? If so, your order has been changed and will be shipped to this address. If not, please provide your new address to me via e-mail at [email protected] and I will be sure to get this corrected for you. I apologize for the miscommunication and hope this will alleviate your concerns! Thank you! Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Hi Micki, Thank you for your comment and your patience! We are working diligently to pack the huge influx of orders we received on the 26th and the following few days. The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accomodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. Thank you and we hope you can appreciate our sitaution at this time. Kind regards, Nancy