Pure Health LLC is listed under Wellness & Spa in Las Vegas, Nevada.
Pure Health LLC (purehealth100.com) has 6,243 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Wellness & Spa · Henderson, Nevada
Excellent
Wellness & Spa · Las Vegas, Nevada
Excellent
Wellness & Spa · Henderson, Nevada
Excellent
Wellness & Spa · Las Vegas, Nevada
Excellent
Showing 1,112 reviews with 2 stars · Clear filters
"B"
Well I have not recieved the product as of yet, its only been 7 business days and i was shopping at Wal-Mart and saw a huge display from Pur Health "Pure Green Coffee Beans" SAME STUFF I ORDERED ONLINE! No wonder no one has recieved thier products since they are supplying Wal-Mart with product first!
LS
Can't tell you much other than that i have not received my order yet. It has been over one week and not even a shipping date has been given.
Very S.
I'm very sad I ordered my product it said it was in stock...and two weeks later i still don't have it. Very sad and dissapointed
Disappointed =.
I was very excited to see the GREEN COFFEE EXRTRACT was in stock as the normal vendor I use didnt have it yet. I ordered it on 4/30, however my product STILL hasnt shipped due to high volume experienced by this company. I am very disappointed and am going to order from my other speedy vendor.
Scott Lairson, A.
I would like to give a review of the product, but still haven't received it. I was told would take about 5 days or less to receive. It's been 2 weeks and STILL no product. Hope I didn't loose my $25 investment!! Doesn't make me trust product when can't even get it!!!
Response from Pure Health LLCMay 7, 2012
Scott, Thank you for your comment. I have looked up your order that you placed on April 27th and you are correct, it has not shipped out yet and for this please let me personally apologize. Please be assured, you have NOT lost your $25 investment! :) The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accommodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. We anticipate being caught up with all order by the end of this week and back to our regular schedule of shipping orders out within 24 hours of receipt. Thank you and we hope you can appreciate our situation at this time. Kind regards, Nancy
CCH
I placed an order on their website. They failed to disclose a backlog or back order situation before I placed the order so I couldn't make an informed purchase. After placing the order, I noticed that my credit card had already been charged, even though I hadn't received any kind of confirmation of the order. A few days later, I got an email saying they were severely backlogged. I have never been able to pull up my order on their website - the system says they are unable to find that order. I tried calling, but the voice response messages they are backlogged and working hard to get caught up. I got an email saying my order "should" ship by the weekend. I still haven't gotten any confirmation of that and my order still won't pull up on their website. They don't seem organized or able to meet demand. I'm not sure I'll ever get what I ordered and paid for. I've got a bad feeling about this.....
Response from Pure Health LLCMay 7, 2012
Catherine, No need for a bad feeling, although I completely understand your frustration with the situation. We are legitimate and your order has been packed and you will receive a tracking number as soon as your package is scanned by the Post Office. At the time you placed your order, we had no idea Dr. Oz was going to speak about Pure Green Coffee Bean and the result it would have on our business. Please be assured we have plenty of product available and the backlog is simply due to accommodating the sheer volume of orders that have been placed. The orders we received as a result of the show far exceeded what we normally do in six months! Since we were not aware Dr. Oz would be speaking about Pure Green Coffee Bean, we were not able to staff up prior to the show to accommodate the surge in orders, however, in the last week alone, we have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out as quickly as humanly possible. We anticipate being caught up with all order by the end of this week and back to our regular schedule of shipping orders out within 24 hours of receipt. Thank you and we hope you can appreciate our situation at this time. Kind regards, Nancy
Sid
It would be helpful to e-mail order status if taking longer than five days to send order. First time buyers don't know what to expect and Amazon is very good about order status.
Response from Pure Health LLCJun 21, 2012
Thank you for ordering with Pure Health! Unfortunately when the Dr. Oz Show aired we weren't given any information that he was going to show our product or that he was going to link our product to his website. After his show aired, we were hit with such a large volume of calls and emails for orders that we didn't have the manpower on hand to handle it all (we do now). This created a lot of set backs in shipping times. It usally takes 24-48 hours to process the order once it's ordered, then 3-5 days for shipping after that. If you have any questions about your order, please feel fee to contact us. Samantha 1-888-3BE-WELL [email protected]
Kathy F.
I placed my order 10 days ago and still have not received it. I did receive an email 5 days after I made the purchase which by the way my credit card was already charged prior to the product being sent which I think is poor business. I got an email 5 days later saying due to popularity from Dr. Oz show there is a delay in shipping. Which is fine but do not charge me until I receive an email saying what I purchased has been sent!!!
Response from Pure Health LLCJun 29, 2012
Hi Kathy, Thank you for your comments! We always appreciate when customers give us information on how we are doing! We did have some delays in sending your order and it looks like it was delivered on 5/19/12. 9400110200881374949736 First-Class Mail® Delivered May 19, 2012, 5:25 pm As far as the credit card charge, it looks like your card was authorized on April 28th however we didn't charge the credit card until your order shipped. Please let us know if you have any other questions or concerns. I look forward to hearing from you! You can reach me at [email protected] or by phone at 1-888-323-9355. -Dorene