Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCOct 2, 2012

Hi Charlotte, Let me say how sorry I am about your experience with Pure Health. For the past few week we have been inundated with call and emails for your newest product Green Coffee Bean with Svetol. This has slowed all our operations down and effected our ability to communicate with customers. I am very sorry that there was a delay in us getting your package shipped out to you. Normally it takes us between 24-48hr. to get you your package. We have been backed up with all the orders we have been getting since the Dr Oz program aired. If you choose to make any future orders with us, there will be no such delay. thank you very much for your purchase and your patience with your shipping delay. Sincerly, Brent from Pure Health

Response from Pure Health LLCOct 2, 2012

Hi Carol, Let me apologize on behalf of Pure Health for the delay getting your package to you. Normally it takes us between 24-48hr. to get you your package. We have been backed up with all the orders we have been getting since the Dr Oz program aired. If you choose to make any future orders with us, there will be no such delay. thank you very much for your purchase and your patience with your shipping delay. Sincerly, Brent from Pure Health

Response from Pure Health LLCOct 2, 2012

Hi Courtney, First let me say how sorry I am there was a delay with your order and that we value your business. Due to the recent popularity of the Green Coffee Bean Extract with Svetol® we have been overwhelmed with the number of orders we have received. We normally process our orders within 24 to 48 hours. Thank you for your patience and understanding. In the future there should no such delay if you choose to order from us again. We sincerely apologize and ask for your understanding as we are working extended hours to get everything back to normal. Thank you very much for your order. Sincerely, Brent

Response from Pure Health LLCOct 2, 2012

Hi Margaret, First let me say how sorry I am there was a delay with your order. Due to the recent popularity of the Green Coffee Bean Extract with Svetol® we have been overwhelmed with the number of orders we have received. We normally process our orders within 24 to 48 hours. Thank you for your patience and understanding. In the future there should no such delay if you choose to order from us again. We sincerely apologize and ask for your understanding as we are working extended hours to get everything back to normal. Thank you very much for your order. Sincerely, Brent

Response from Pure Health LLCSep 25, 2012

Hi Vilma, This is Brent from Pure Health. I was very sorry to read your review of our company and about your order. I wanted to get to the bottom of what happened, so I looked up your invoice. According to the invoice, on September 3rd you purchased 2 bottles of 90-count Pure Black Raspberry and 2 bottles of 90 count Green Coffee Bean. Whether you placed the order over the phone and we took the order down incorrectly or you may have placed the order incorrectly online, we want you to get the products that you want. So I am including a link to our return policy below. We can issue a complete refund for your items that were purchased by mistake. Or if you would like to exchange them for Red Raspberry Ketones we can do that. I am very sorry this has happened and again, we want you to get the products you want. http://stores.purehealth100.com/-strse-template/policy/Page.bok Sincerly, Brent from Pure Health.