Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCOct 10, 2012

Hi Mary, You are very right. That type of customer service is unacceptable. Whenever our products are featured on the Dr. Oz TV program, things get very crazy for us. We try to stay on top of things. I am extremely sorry that you were not able to get in touch with us about your order and lost confidence in us. We are working to get these problems solved and in the future there should be no such confusion. Thank you very much for your order and your patience with our customer service. Sincerly, Brent

Response from Pure Health LLCOct 10, 2012

Hi Omar, Thank you very much for your recent purchase from Pure Health. Let me say how sorry I am that there was a shipping delay with your order. Whenever Dr. OZ talks about one of our products, there is always a huge influx of order and we try our best to be prepared. We did not know in advance about the episode last month, and we were taken off guard. I assure you that if you were to place another order with us, there would be no such delay. Thank you again for your order and review. Sincerly, Brent

Response from Pure Health LLCOct 2, 2012

Hi Maria, I was very sorry to read your recent review of Pure Health. Normally, once you place an order. It takes us between 24 and 48 hrs to process and pack your order. Then the shipping time is between 4-7 business days. When we get an influx of orders like after the Dr. Oz program. That can slow down all our operations another day or two. I am very sorry that this timeframe was not made clear to you once you placed your order. These occasions only happen once or twice a year. I am very sorry that this happened on your first experience with Pure Health. Thank you very much for your order and I assure you that any oder you place in the future will have no such delay. Sincerly, Brent

Response from Pure Health LLCOct 2, 2012

Hi Susan, This is Brent from Pure Health. I am very sorry to read about your bottle that was smashed. That would have happened during the shipping process and I am extremely sorry about that. If you would like us to replace the bottle just send me an email at [email protected] and I can send you a replacement. Thank you very much for your order and again I am sorry about the bottle. Sincerly, Brent

Response from Pure Health LLCOct 2, 2012

Hi Sheila, Thank you very much for your recent review of Pure Health. I am very sorry that there was a delay in us getting your package shipped out to you. Normally it takes us between 24-48hr. to get you your package. We have been backed up with all the orders we have been getting since the Dr Oz program aired. If you choose to make any future orders with us, there will be no such delay. thank you very much for your purchase and your patience with your shipping delay. Sincerly, Brent from Pure Health

Response from Pure Health LLCOct 2, 2012

Hi Colleen, Here is you USPS tracking number: LN330436075US When I check on it, it appears to still be in transit to you. I am very sorry for the delay. It appears that the package is just taking a few extra days to arrive. I would just ask you to be patient for a few more days while it is in transit. If there is any other problem with the order or if you would like to contact us directly, we can be reached at [email protected] or 1888-3be-well. Thank you very much for your order and have a great day. Sincerly, Brent

Response from Pure Health LLCOct 2, 2012

Hi lois, Let me say how sorry I am there was a delay with your order and that we value your business. We never expected the response to the Green Coffee Bean with Svetol we have been getting. And the sheer volume of orders is slowing things down abit. Thank you for your patience and understanding. In the future there should no such delay if you choose to order from us again. We sincerely apologize and ask for your understanding as we are working extended hours to get everything back to normal. Thank you very much for your order. Sincerely, Brent