Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCOct 12, 2012

Hi Belinda, I just read your review and let me say how sorry I am about all this. If there is every any problem with an order. We always ship out the correct item immediately free of charge. If you have never been responded to that is unacceptable. I would ask that you email me your contact information and your confirmation # if you still have it. I will get this all amended for you. my email is [email protected]. Please let me know and I will get this straightned out. Sincerly, Jessica Customer Care Manager.

Response from Pure Health LLCOct 12, 2012

Hi Bonnie, I just read you review and did some checking for you. There was a problem with your original package and it looks like you spoke with Dorene on Oct. 10th. What she has done is mailed you a replacement order. I would give it a few days to arrive. I am very sorry that there was this problem with your package and it has taken so long to get the thing you paid for. Thank you very much for your purchase and again I am very sorry. Sincerly, Brent

Response from Pure Health LLCOct 12, 2012

Hi Ollie, I just read your review and wanted to apologize for any confusion or duress our customer service department may have caused. A few weeks ago, on of our products was featured on the Dr. Oz tv program and we have been swamped with calls and emails since then. I am sure when you were placed on hold, a rep was just on the other line assisting another customer and worked their hardest to get back to you. But I understand being unhappy with that treatment. Thank you very much for your purchase and I assure you that in the future, if you were to place another order with us there would be no such problem. Sincerly, Brent from Pure Health.

Response from Pure Health LLCOct 12, 2012

Hi Judy, Let me say how sorry I am that there was a shipping delay with your order. Whenever Dr. OZ talks about one of our products, there is always a huge influx of order and we try our best to be prepared. We did not know in advance about the episode last month, and we were taken off guard. I assure you that if you were to place another order with us, there would be no such delay. Thank you again for your order and review. Sincerly, Brent

Response from Pure Health LLCOct 12, 2012

Hi Melissa, I am extremely sorry that your first experience with Pure Health was unpleasant. This is not normally how we do business. It normally takes us about a week to get your package to you. We received thousands of orders after the Dr. OZ talked about our Green Coffee Bean with Svetol. This slowed all our operations down and it slowed us down getting your package delivere. Again I am very sorry about this. In the future there should be no such delays if you choose to order from us again. Thank you very much for your order and your review! Sincerly, Brent from Pure Health

Response from Pure Health LLCOct 12, 2012

Hi Peggy, Let me say how sorry I am about your experiences with Pure Health. I can only say that or the past few week we have been inundated with call and emails for your newest product Green Coffee Bean with Svetol. This has slowed all our operations down and effected our ability to communicate with customers. I am very sorry that there was a delay in us getting your package shipped out to you. Normally it takes us between 24-48hr. to get you your package. We have been backed up with all the orders we have been getting since the Dr Oz program aired. If you choose to make any future orders with us, there will be no such delay. thank you very much for your purchase and your patience with your shipping delay. Sincerly, Brent from Pure Health