Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCOct 12, 2012

Hi Charles, I was very sorry to read about your experience with Pure Health. First let me explain the delay with your package. It normally takes us about 14 business days to get your package to Canada. After the dr. Oz program about green coffee bean aired, we were backed up for about 9 business days. That delay on top of the normal 14 business days was what took us so long to get your package to you. I just checked on it and according to your USPS tracking number (LN336669210US) the package is still enroute to you. I am very sorry for the confusion and delay getting this item to you.I assure you that if you were to place another order with us, there would be no such delay. Again, I am very sorry about this. Sincerly, Brent

Response from Pure Health LLCOct 12, 2012

Hi Lisa, I just read your review and I wanted to follow up. According to your tracking information, both of your packages have been delivered. If this is not the case, please let us know. You can reach us at 1888-3be-well or [email protected]. Let me say how sorry I am that there was a shipping delay with your orders. Whenever Dr. OZ talks about one of our products, there is always a huge influx of order and we try our best to be prepared. We did not know in advance about the episode last month, and we were taken off guard. Thank you very much fo your order. Sincerly, Brent

Response from Pure Health LLCOct 11, 2012

Hi Rose, I just wanted to answer some of your questions. These pills do indeed work, we just ask that you be patient. For most people it takes about 2 weeks before you start to lose lbs. And for some people it can be longer. It sounds like you are taking enough of the supplement, but I have to stree it is imperatve that you take the capsules 30 minutes before your meals. The way this supplement helps you lose weight is by block the absorption of fat and sugar from the food you are eating. Forcing you body to burn the fat that is already stored up in your body. IT sounds like you are on the right track. Just be patient and make sure you are taking them 30 minutes before meals. Thank you very much for your review and purchase. Sincerly, Brent from Pure Health.

Response from Pure Health LLCOct 11, 2012

Hi Charron, Thank you very much for you recent review of Pure Health. Normally our shipping and customer service operations are top notch. I am very sorry to say that after the Dr. Oz program we received so many orders that it stiffled every one of our operations. We were backup with shipping orders and so many people were trying to contact us that so no one could actually get through. I was glad to read that you were able to get through and we sent you a replacement. Thank you very much for your purchase and your review. Sincerly, Brent

Response from Pure Health LLCOct 11, 2012

Hi Rhonda, Thank you very much for your recent purchase from Pure Health. Let me say how sorry I am that there was a shipping delay with your order. Whenever Dr. OZ talks about one of our products, there is always a huge influx of order and we try our best to be prepared. We did not know in advance about the episode last month, and we were taken off guard. You are correct, we sent you that email when we printed your shipping label and were not able to pack the order up until a few days later. The breakdown in your communication systems was unacceptable and we are workingn on solving those problems. I assure you that if you were to place another order with us, there would be no such delay. Thank you again for your order and review. Sincerly, Brent

Response from Pure Health LLCOct 11, 2012

Hi Larry, Thank you very much for your recent review of Pure Health. I am very sorry to read that we have lost you as a customer. Our normaly day-to-day operations are absolutely perfect. We pack up your order within 24hrs of getting your purchase, email you a tracing number that works and the package is delivered within 4-7 business days. It is just these periods when Dr. OZ talks about one of our products and our staff of 14 people have to process 80,000 orders within a few days. But I undestand you not wanting to do business with us agian, but I assure you that if you were to place an order with us in the future, there would be no such delay. Sincerly, Brent

Response from Pure Health LLCOct 11, 2012

Hi Diana, Let me say how sorry I am that there was a shipping delay with your order. Whenever Dr. OZ talks about one of our products, there is always a huge influx of order and we try our best to be prepared. We did not know in advance about the episode last month, and we were taken off guard. And I assure you that we would not share your email address with anyone ever. I assure you that if you were to place another order with us, there would be no such delay. Thank you again for your order and review. Sincerly, Brent