Pure FlixReviews of pureflix.com

I’d give this zero stars if able … most frustrating experiences …once I was able to speak with live people they were very pleasant however very ineffective! I was never able to watch a full show after 2 minutes of any one of the shows playing it would go back to the home page on my Roku TV but even the iPad I signed up on & wasn’t able to even watch anything on it. The gentleman I just spoke with did cancel my membership & supposedly applied a refund. So sad as the movies & shows looked like themes I like. So not worth the aggravation. 😞

My wife wanted this and signed up for a year subscription. I tried to cancel and it ask you multiple times about canceling. Also it will not let you uncheck auto renew or remove a credit card. Once they have your info the platform acts more like a scam virus!

I asked them to add more content because I couldn't watch any of the videos when I clicked on them and they deleted my account without a refund.

Content might be Christian based but the company is extremely dishonest and deceitful. I have a very hard time figuring out what to watch etc as I am not familiar with most of the programs and PureFlix provides very little detail in the description. I had decided not to renew but they have disabled unchecking auto renew. I have tried contacting by phone, text and chat bot to no avail. I have also been unable to cancel on the web. On the phone, it's grayed out and not even an option on my computer. Suddenly, today, after they STOLE my money, I was able to cancel but it won't cancel for another year. I still cannot uncheck auto renew. I have been sick and hadn't attempted again for a while but today I got an email that my subscription had been successfully renewed. I never got anything saying it was due to be renewed and on top of that, they stole my money a week before it was actually due to be renewed. I spent nearly 2 hours trying to contact them to no avail. Bot wait time for an agent is 93 minutes, phone was "very long wait times due to high volume", they never bothered responding to the texts, there is no email address provided. They say submit a ticket but there is no way to do that. All I can say, is I'm probably out nearly $100 from a supposedly Christian company that wants nothing but money and provides zero customer service. I have opened a dispute with my bank but I'm sure they will say it's all my fault. Hopefully, although it won't help me, my review might make another sucker think twice. If you look at other bad reviews, they all say how impossible it is to reach the company. One final caveat...there are series that you start watching but all of a sudden they now require an upgrade to "Premium" to continue watching. This is just plain wrong. Any company treating customers like this cannot be considered Christian!!! Several hours after all this they contacted me and apparently processing a refund. I'm not changing my rating because what it takes to contact them and the extraordinary mess on their website is unacceptable.

BEWARE! This company will auto renew and not refund your money even though you didnt authorize it!!! Im out $89 for a subscription i never watch. NOT run like a "christian company".