Rachel B.
I ordered pink but got red!
I ordered pink. Received red. Emailed you guys saying that I did not receive the color that I ordered. Someone calls and asks me “ I’m pretty sure that you’ll need red one day. Try to mix it again” mind you, my original email was asking for a refund or exchange. I think that the fact that the lady called not to actually fix the situation but to tell me that I should keep it even though it wasn’t what I ordered. Update: yep. It’s still red even though I ordered pink. I’m still not happy with my purchase. Not really sure why you are responding to my review Maria. Red is red. I mixed your “red” with coconut, and almond oil and. It was red. Added white pigment. It was just light red. No matter how much white you put in it, it still will not be the color “pink” that was displayed on your site “Barbie pink” the color displayed on your site is not what I received. Maybe you guys should update your product pictures and names...
Response from Pure Essential Supply, Inc.Jul 24, 2020
Hello, Rachel, we do apologize for the confusing situation. Many of our colors are very concentrated and due to the base they are suspended in it may appear a darker deeper color than what is projected when in use. We always advise you shake it thoroughly before using in your products to ensure the color is suspended throughout the base. We have tested these colors in our soaps and aren't too familiar on how they transpire when added to lip products. That being said we do apologize for the outcome. Please contact us further to reach a solution to this issue. Thank you for your patience, our contact info: (630)262-2522 Maria R. Pure Essential Team