Cindy S.
Terrible customer service
Got the first delivery and it was great. The second time the package was not delivered to the correct address. Fed Ex showed a delivery picture of a different location. In order to get a refund I had to wait a week to submit a claim where I was asked to share a photo I'd and a selfie picture. Great product, unfortunately terrible customer service. I absolutely did not receive the package. I did see the photo from Fed Ex. It was not a photo of my door. It was at a mailbox that I have no idea where it's location was. It's not my mailbox! And no, I didn't get a refund because I refuse to send over a photo of my ID and a selfie picture. Why in the world is that required to get a refund or replacement?
Response from PUR Pressed Juice Cafe El Paso WestFeb 22, 2025
You received a FULL refund even though FedEx confirmed delivery with a photo of the box at your address. That’s why we offer top-of-the-line insurance with ROUTE as an option – to ensure our customers are fully protected, no matter what. Not all customers choose Route, but those who do get the added peace of mind knowing their purchase is covered even in cases like this. We also offered to replace your order, give you a coupon, and send extra shots once the refund was processed. We’re genuinely sorry that you didn’t take us up on the offer, as we always aim to make things right. If there’s anything else we can do to assist, feel free to reach out. We appreciate your understanding.