PuppyplaceReviews of puppyplace.co

Ordered around the same period as the other people complaining here. After sending multiple mails they send an answer i have to be patient and have trust in their company. But 2 weeks later still no update or tracking number. I feel like after a month of waiting i should at least have a track and trace by now.

I ordered their product on 12/17/23, just like the other reviewer, I received an email stating there was a 1-2 week wait time. They took the money $98 and I have sent four emails because there is not other way of contacting them. No response from any of the emails I sent.

ETA: It's December 30, the trip I needed this for has come and gone, and the order is still not here. IF this is a legit company, they need a business lesson in underpromising and overdelivering. I ordered a dog car seat cover from Puppy Place on Facebook for almost $100. Nothing was said about the order taking forever or being out of stock. I got an email stating there was a one to two week delay and to let them know if there was a problem. I told them I needed it Dec. 20 for a trip and they promised to prioritize it. It's Dec. 16 and still not here. I checked their "tracking" and it gives me no info except that the thing is coming from China, which was NOT disclosed. I contacted customer service and got an automated reply about not being able to guarantee it will arrive by Christmas. If I had any idea I would have ordered a different product a month ago. Scammers. Stay away!