Robert C.
WARNING: do not buy from this ‘company’!
I really wished I had checked these reviews before ordering. This is a scam. Similar experience with other recent reviews. Ordered in mid April, weeks later received China Post tracking (RED FLAG, pun intended), finally shows delivered two months later but I have not received. I have been emailing and emailing trying to get answers and resolution (refund) to no avail or response outside of a sob story reply three weeks after ordering about small, family business, unexpected delays etc. After that, nothing. Contacting BBB and taking to social media to spread the word and warn others about this ‘company’. Advise to others: steer clear and order reputable products from reputable companies. I ordered a similar product from Chewey and received in two days.
Response from PuppyplaceSep 27, 2024
Hi, I’m very sorry to hear about your experience and truly apologize for any inconvenience caused. I wanted to let you know that, according to our records, your order was marked as delivered on August 21st. If you did not receive it, please contact us at our email, and we will do everything we can to resolve this issue. We’re currently under new ownership and working hard to improve our service and communication. Thank you for your feedback, and we hope to have the opportunity to make things right. Best regards