Pup LabsReviews of puplabs.com

Response from Pup LabsSep 2, 2026

Hello Leonard, We are truly sorry to hear about the loss of your dog. We know how difficult it is to say goodbye to a beloved pup, and we’re very sorry that you’ve had to deal with additional frustration while trying to get your refund resolved. We completely understand how upsetting it must have been to wait so long for your refund, only to then encounter another issue when the e-check provided wasn’t accepted by your bank. After already waiting for so long, you shouldn’t have had to keep reaching out just to get this taken care of. We’re truly sorry for the frustration and inconvenience this has caused you. A member of our Customer Care Concierge Team will be reaching out to you directly, but if you’d prefer to speak with us sooner, please feel free to call us at 1-833-215-1831. We’d really appreciate the opportunity to personally assist you and work toward getting this resolved. Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsSep 2, 2026

Hello Mary, We are truly sorry to hear about what you and your French bulldog are going through. We can only imagine how frightening and overwhelming it must be to have your sweet girl hospitalized and dealing with such a serious situation. We also completely understand your frustration with the ordering experience, especially when you were trying to cancel your order and felt like you weren’t being heard. Having additional offers and emails come through when you were simply trying to resolve an order you no longer wanted only adds to that frustration, and we’re very sorry. This is certainly not the experience we want you to have with Pup Labs. A member of our Customer Care Concierge Team will be reaching out to you directly, but if you’d prefer to speak with us sooner, please feel free to call us at 1-833-215-1831. We’d really appreciate the opportunity to listen, understand what happened, and personally see how we can help. We’re sending our very best wishes to you and your sweet girl during this difficult time. Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsSep 1, 2026

Hello Lori, We’re truly sorry for how frustrating this experience has been. We completely understand how upsetting it would be to receive an order you weren’t expecting, then have to make additional calls to get your concerns addressed. We’re also sorry that you had difficulty receiving the information you needed and that you felt you had to take extra steps to prevent any further unwanted orders. We know how important it is to feel confident and comfortable when purchasing from a company, and we’re sorry that your experience left you feeling otherwise. Your concerns are important to us, and we’d really appreciate the opportunity to personally connect with you, listen to what happened, and make sure you feel heard and taken care of. A member of our Customer Care Concierge Team will be reaching out to you directly, but if you’d prefer to speak with us sooner, please feel free to call us at 1-833-215-1831. Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsAug 30, 2026

Hi Joey, We’re sorry to hear about your experience and understand your frustration. We take concerns regarding our products and customer experience seriously and would appreciate the opportunity to look into what happened. Please reach out to our Customer Care Concierge Team at 1-833-215-1831 with your order information so we can review your account and work toward addressing your concerns. Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 29, 2026

Hi Stephen, We’re very sorry to hear how upset and misled you feel, especially after being charged more than $200–$300 when that was not the amount you expected. We understand how concerning it is to see a total that does not match your understanding of the purchase. We take concerns about our ordering and billing process seriously. We would like to review the charges with you, explain exactly what was included, and discuss the available resolution options. Our team will call you directly to provide personal assistance. You may also reach our Customer Care team at 1-833-215-1831 if you prefer to speak with us first. Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 29, 2026

Hi David, We are very sorry for the frustration and concern this order caused. We understand how alarming it must have been to see a $117 charge when you believed you were only entering your information to review the final cost and had not submitted the order. We take concerns regarding our checkout and billing process seriously. We would like to review the order details personally, explain what occurred, and discuss the available resolution options with you. Our team will call you directly so you do not have to repeat the situation. If you prefer to reach us first, please call us at 1-833-215-1831 We appreciate the opportunity to investigate this matter and provide you with personal assistance. Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 28, 2026

Hello Aaron, We’re sorry to hear that this was your experience with us. We understand how frustrating it can be to see a recurring shipment when you weren’t expecting one, especially when you were trying to cancel and return the order. We don’t want you to feel like your concerns are being dismissed. We’d really like the opportunity to help get some clarity around what happened and make sure your concerns are properly addressed. Please reach out to our Customer Care Concierge Team at 1-833-215-1831 so we can personally assist you and look into this with you. Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsAug 28, 2026

Hello Maryanne, We’re truly sorry to hear about your experience. We can understand how upsetting this must have been, especially after you made several attempts to let us know that you no longer wanted the subscription and then saw the $86.60 charge come through anyway. We're also sorry that you’re still waiting for your refund after returning the order. You shouldn’t have had to keep reaching out just to get this addressed, and we completely understand why you’re frustrated. We’d really like the opportunity to personally look into this for you. A member of our Customer Care Concierge Team will be reaching out to you directly so we can review what happened and make sure you receive the assistance you deserve. In the meantime, you’re always welcome to reach us at 1-833-215-1831 if there’s anything we can help with. Thank you for bringing this to our attention, Maryanne. We truly hope we can turn this experience around for you. Customer Care Concierge Team | Pup Labs 💙🐾