Pup LabsReviews of puplabs.com

Response from Pup LabsFeb 3, 2025

We sincerely apologize for the frustration and inconvenience you’ve experienced, Britt. This is not the level of service we aim to provide, and we completely understand your frustration. We’ve prioritized your request and will ensure that your auto-shipments are canceled immediately. You will no longer receive any future shipments, and no additional charges will be made to your account. To confirm the cancellation and provide any necessary updates, our customer support team will reach out to you directly. If you don’t receive confirmation soon or need further assistance, please contact us directly at 855-868-4130 so we can ensure everything is handled promptly. Thank you for your patience, and we truly apologize again for the inconvenience. 🙏

Response from Pup LabsJan 22, 2025

Thank you for your honest feedback! We appreciate your patience as the product starts to work. Some pups may take a little longer to show noticeable improvements, but we’re hopeful that with continued use, you’ll start seeing (and smelling!) positive changes. Your furry friend sounds like the perfect candidate for fresh breath and cleaner teeth! Please keep us updated, and if you have any questions along the way, we’re happy to help. 🐾😊✨

Response from Pup LabsJan 16, 2025

We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how upsetting it is when an order cannot be canceled promptly and when shipping times do not meet expectations. This is not the experience we want for our customers. We regret the delays in responding to your inquiries and are working to improve our customer service response times. Regarding shipping, we acknowledge that the recent delays have been unacceptable, and we are actively working on solutions to speed up delivery times. If you still need assistance with your order, please reach out to our customer service team, and we’ll do everything we can to resolve this for you as quickly as possible. We truly appreciate your feedback and the opportunity to improve. 🙏📦

Response from Pup LabsJan 16, 2025

We sincerely apologize for the inconvenience and frustration caused by this billing issue. We understand how frustrating it must be to be charged for two orders when you only intended to place one. We regret that your initial conversation with Jimmy did not resolve the issue as promised, and we want to make this right as soon as possible. Please reach out to our customer service team again at 855-868-4130, and we will ensure this matter is properly addressed, whether that means canceling the duplicate order or issuing a refund. Your trust is important to us, and we appreciate your patience as we work to correct this mistake. Thank you for bringing it to our attention, and we’re truly sorry for the trouble. 🙏📦

Response from Pup LabsJan 10, 2025

We sincerely apologize for your disappointing experience and for not effectively communicating the changes made to our Freedom Joint Drops. Your frustration is completely understandable, especially when you trusted the original formula and saw great results for your older dog. We’re glad you were able to initiate a return for the remaining bottles and will ensure your refund is processed promptly. If there’s anything more we can do to make this right or assist you further, please don’t hesitate to reach out. Thank you for bringing this to our attention, and we deeply value your trust and loyalty. 🙏🐾

Response from Pup LabsJan 10, 2025

We apologize for the confusion and frustration regarding the change in the product’s color. Thank you for bringing this to our attention. We want to provide a clear and thorough explanation. The original formula did indeed contain glucosamine and chondroitin. However, the current reformulation includes an increased concentration of these ingredients, along with adjustments to other components for improved effectiveness. These changes can naturally affect the color of the fluid due to the higher potency and presence of active compounds. Additionally, natural variations in ingredient sources can sometimes lead to slight differences in appearance. While the original formula was clear, the revised formulation has a darker color, which reflects the updated ingredient profile. We greatly value your feedback and are committed to ensuring you feel confident in the quality and transparency of our product. If you have any further questions or need additional clarification, please don’t hesitate to contact us. Your trust and satisfaction are very important to us. 🙏✨

Response from Pup LabsJan 7, 2025

We sincerely apologize for the delay in addressing your issue and for any frustration this has caused. Your concerns are very important to us, and we want to ensure this is resolved promptly. Please rest assured that we’re looking into this matter, and we will follow up with you as soon as possible to confirm the status of your order and address any billing concerns. If you’d prefer to cancel your order, our team will assist with that immediately. For a quicker resolution, please contact our customer service team directly at 855-868-4130, and we’ll prioritize your request. Thank you for your patience, and we’re committed to making this right for you. 🙏📦

Response from Pup LabsJan 6, 2025

We deeply apologize for the inconvenience and frustration caused by this situation. It’s unacceptable for your friend to experience such delays and lack of communication. Please know we take this matter very seriously and want to resolve it as quickly as possible. The tracking issue might stem from a technical or logistical error, and we will investigate immediately. Kindly ask your friend to email or call our customer service team with their order details for priority assistance. While our phone lines may experience high volumes, we are committed to responding to every inquiry. Please reach out to us at 855-868-4130 or via email, and we will ensure this is addressed promptly. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this. 🙏📦