Pup LabsReviews of puplabs.com

Response from Pup LabsMay 11, 2026

Hello Robert, Thank you so much for your message, and we’re really sorry for the delay in receiving your order. 🐾💛 We understand how frustrating it is to be waiting, especially when you’re excited to start using the product for your dog. Shipping times are typically 7–10 business days, and we know it can feel like a long wait when you're close to that window. We would also like to inform you that we’ve reached out via phone and email so we can review your order status and help make sure you get an accurate update as quickly as possible. If you’d like immediate assistance, please contact our Customer Care team at 855-207-7351 with your name and order details, and we’ll be happy to check tracking and give you the most up-to-date information. We truly appreciate your patience and are here to help. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 11, 2026

Hello William, Thank you so much for sharing your thoughtful feedback! 🐾💛 We’re really glad to hear the discussion was helpful and that the primary concerns were clearly identified. It means a lot to know the guidance provided felt useful and supportive. We also truly appreciate your honest note about waiting to see full results—your feedback is important to us, and we’re hopeful you’ll continue to see positive progress as the protocol continues. Thank you again for your trust and for taking the time to share your experience! — Pup Labs Customer Care 🐾

Response from Pup LabsMay 7, 2026

Hello Ruth, Thank you for your feedback—we’re really sorry to hear the ordering site wasn’t as easy to use as you expected. 🐾💛 That can definitely be frustrating, and we appreciate you bringing it to our attention. If you’d prefer, we would be happy to help make things easier for you in the future, you’re always welcome to call our Customer Care team at 855-207-7351, and we can personally assist you with placing any new orders over the phone and walk you through everything step by step. We truly appreciate your time and the opportunity to help improve your experience. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 6, 2026

Hello Debbie, Thank you so much for sharing your experience! 🐾💛 We’re really glad to hear your pup’s breath improved so quickly and that you’re already seeing positive changes—that’s wonderful progress, especially in just a couple of weeks! It sounds like you’re off to a great start, and we’re hopeful you’ll continue to see even more improvement over time. We also truly appreciate your honest feedback about the texts and emails after purchase. We’re sorry it felt overwhelming—that’s not the experience we want for you, and we’ll be sure to share this with our team as we’re always working to improve communication and make things more comfortable for our customers. Thank you again for your trust and for giving ProDenta a try—we’re so happy to be part of your pup’s journey! — Pup Labs Customer Care 🐾

Response from Pup LabsMay 6, 2026

Hello Mary, Thank you so much for sharing your experience with us. 🐾💛 We’re glad our team was able to reach out, clarify the subscription concern, and get that canceled for you—that’s very important to us. We also understand wanting to try just one bottle first before deciding if it’s the right fit for your pup. We hope you’ll see the results you’re looking for, and if you have any questions or need support along the way, we’re always here to help. We truly appreciate your time and feedback! — Pup Labs Customer Care 🐾

Response from Pup LabsMay 6, 2026

Hello Deborah, Thank you so much for sharing your experience! 🐾💛 We’re really glad to hear our team has been responsive and that your orders have arrived quickly—that’s something we always strive for. We also understand your thoughts on the results so far. Every pup responds a little differently, and sometimes it can take a bit more time to see noticeable changes. We truly appreciate you giving it another month to see how things go for your dog. If you ever have questions along the way, we’re always here to help and support you and your pup. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 4, 2026

Hello Tony, Thank you so much for sharing! 🐾💛 We’re so glad to hear you received helpful, knowledgeable support—that’s exactly what we aim for. We truly appreciate your kind words and support! — Pup Labs Customer Care 🐾

Response from Pup LabsMay 4, 2026

Hello Belia, Thank you so much for sharing! 🐾💛 We’re glad to hear the ordering process was easy, and we’re hopeful you’ll see great results for your pup! We truly appreciate you giving us a try and are here if you need anything along the way. — Pup Labs Customer Care 🐾