Bonnie B.
Anti Itch Spray
I purchased the anti itch spray for dogs.It had no effect on my Rottie. After complaining to the company I received emails from them at 3:15 AM on a Sunday and Labor Day. They are located in my time zone. No reputable company sends emails at 3:15 am and on Labor Day.Please check the web site and look up the accreditation they supposedly have. Words are misspelled and the content isn’t written correctly. The accreditation company was formed two years ago and there are no veterinarian members. The spoke person (veterinarian) is a paid employee. The product isn’t FDA approved. Please do your reach before purchasing this product. I wish I had done my research prior to my purchase. They take advantage of people searching for a product that will give some relief to their love pets. This is wrong.
Response from Pup LabsSep 13, 2026
Hi Bonnie, We’re sorry to hear that K9 Soothe didn’t provide the results you were hoping for with your Rottie, and we understand your frustration with your overall experience. We also hear your concerns about the emails you received and the timing of those messages. Receiving emails at 3:15 AM or on a holiday can certainly be frustrating, and we understand why that would affect your impression of our company. We appreciate you taking the time to share your concerns and understand that you expected better from us. We’d like the opportunity to review your order and experience directly and address any questions you may have. Please give our Customer Care team a call at 1-833-215-1831 so we can look into this with you. Customer Care Concierge | Pup Labs 🐾