Pup LabsReviews of puplabs.com

Response from Pup LabsMay 28, 2025

We’re really sorry to hear that the Dog Dental Powder didn’t meet your expectations. We understand how frustrating it is to invest in a product and not see the results you were hoping for—especially when it comes to your pets’ health. Please reach out to our support team at 855-868-4130 or by email so we can help. We’d like to review your order, or other resolution if eligible, and gather a bit more information that might help us understand why it didn’t work in your dogs’ case. Your satisfaction—and your dogs’ well-being—are very important to us, and we’d like the chance to make this right.

Response from Pup LabsMay 13, 2025

We’re so sorry to hear that the product made your dog sick, and even more concerned that your cancellation wasn’t acknowledged. That’s absolutely not the experience we want for you or your pup, and we sincerely apologize for the inconvenience and distress. Please contact our customer support team at 855-868-4130 so we can confirm your cancellation, stop any future shipments or charges, and assist with return instructions and a refund if applicable. Your dog’s health and your peace of mind are our top priorities—we’ll do everything we can to make this right. 🐾💙

Response from Pup LabsMay 8, 2025

We’re so sorry you’ve had to deal with this, and even more so that you haven’t received a response after sending an email with photos. That’s absolutely not the level of service we aim to provide, and we truly apologize for the inconvenience and delay. Please contact our customer support team directly at 855-868-4130 so we can immediately resolve the issue, whether that means sending a replacement. Thank you for your patience—and again, we’re truly sorry this happened. We’re ready to make it right. 🙏🐾

Response from Pup LabsMay 8, 2025

We’re so sorry to hear that your ear cleaning product hasn’t been delivered yet, and we completely understand your frustration. That’s definitely not the experience we want for you. Please reach out to our customer support team at 855-868-4130, and we’ll look into the tracking status right away and make sure you either receive your order or a replacement if necessary. Thank you for your patience—we’re here to make this right. 🐾📦

Response from Pup LabsMay 5, 2025

Thank you for sharing your experience, and we’re truly sorry you felt misled or pressured during the checkout process. That’s absolutely not how we want anyone—especially caring pet parents like you—to feel when ordering from us. Our intent is never to push extra products, and we understand how frustrating the upsell flow can be when you’re trying to make a simple, one-bottle purchase for a small senior pup like your 16-year-old Chinese Crested. You should always be in control of your order, and it sounds like the process did not reflect that. We sincerely apologize. Please contact our customer support team at 855-868-4130, and we’ll be happy to review your order, cancel any unwanted items, and ensure you get only what’s right for your pup—no pressure, no surprises. Thank you again for bringing this to our attention, and we truly hope we can restore your trust. 🐾💙

Response from Pup LabsApr 16, 2025

We’re truly sorry to hear about your experience and how disappointed you feel—not only with the product, but also with the support you received. That’s not the experience we want for any of our customers, and we take your concerns very seriously. We understand how important it is for a product to live up to its promises, especially when it comes to your dog’s health and comfort. We’re also sorry to hear about your difficulty with the refund process. Our goal is to honor the 100% hassle-free money-back guarantee, and we want to make things right. Please give us one more chance to help—reach out to our customer support team at 855-868-4130, and we’ll ensure your concerns are properly addressed and escalated if needed. We appreciate your feedback and the chance to improve, and we genuinely wish the best for you and your pup. 🐾💙

Response from Pup LabsApr 8, 2025

We’re truly sorry to hear about your experience with our customer service team—that is absolutely not the standard we aim to uphold. Please allow us the opportunity to make this right. We’d appreciate it if you could allow us to reach out so we can address the issue properly and ensure you receive the support you deserve. Thank you for bringing this to our attention—we value your feedback and your trust. 🙏🐾

Response from Pup LabsApr 8, 2025

We’re truly sorry to hear that you haven’t seen the results you hoped for—we know how heartbreaking it is to watch your dog struggle, especially when you’re doing everything you can to help. 💔 Your frustration is completely valid, and we never take your trust—or your commitment to your pup—lightly. Every dog responds differently, and we deeply regret that the product hasn’t brought relief so far. We’d like the opportunity to make this right for you. Please reach out to our customer support team at 855-868-4130 so we can talk through next steps, including our satisfaction guarantee and other support options. Your pup deserves the best, and we’re here to help however we can. 🐾💙