Blaine K.
I got your product
I got your product. It was supposed to help clean the dogs teeth and for bad breath I ordered six months of it. I started giving it to her within a week. She was having a shit so I called talk to somebody there and they said cut it in half so I tried that it still didn't work so I have sent it back. Please refund my money. I also do not want you to send stuff that I have not ordered. I am returning that for the ears. I had to take the dog to the vet and have got her ears taken care of so I did not need anymore and I didn't order anymore but you sent some for $95 and I do not appreciate you sending without my order
Response from Pup LabsOct 1, 2025
We’re truly sorry to hear about your experience. This isn’t the kind of service we aim to provide. We don’t send or charge for products unless there’s an active subscription in place, and we absolutely do not pay for reviews — all feedback comes directly from real customers like you. If you’ve already returned the items, a refund should be processed shortly. If you haven’t received confirmation or are still waiting, please reach out to our support team directly so we can ensure everything is resolved to your satisfaction. We’re here to help you and your pup 💛