Dear C.
I ordered 3 bags of K9 immune which I…
I ordered 3 bags of K9 immune which I did receive quickly but none if the bags were sealed and spilled all the bigger bad they were delivered in. I didn't feel safe using them so I called the company, they apologized and said I would get 3 more pkgs free of charge. They said I received them by USPS and that I would need to file a complaint with them. I also never received my next month order. So I have paid for 3 bags and not received any I could use. Very poor service. I really wanted to see if this would help my baby but obviously they not only speak very poor English they don't deliver. They have lost what I thought was going to be a long customer relationship and I have told others no to buy through them.
Response from Pup LabsSep 19, 2026
Hi there, thank you for taking the time to share what happened. We’re glad your initial order arrived quickly, but we understand why receiving bags that were not properly sealed would make you uncomfortable using the product. That’s certainly not the experience we want for our customers. We also understand your frustration with not receiving the replacement order as expected and then not receiving your following month’s order. We’d really like the opportunity to look into both of these issues and see what happened with your shipments. Please give our team a call so we can review your order history and make sure we have all the details needed to assist you. Customer Care Concierge | Pup Labs 🐾 1-833-215-1831