Pup LabsReviews of puplabs.com

Response from Pup LabsAug 4, 2026

Hello Bruce, Thank you so much for sharing your sweet pup's story with us. It truly touched our hearts. 💛🐾 We're so happy to hear that the Freedom Joint Drops have helped your 14½-year-old companion become more comfortable and mobile. We know how difficult it is to watch our beloved pets slow down with age, so hearing that she's walking better and finding it easier to get around means so much to our entire team. Thank you for trusting Pup Labs to be part of her journey and for recommending the product to other pet parents. Stories like yours remind us why we're so passionate about helping dogs enjoy more happy, active moments with the families who love them. Please give your sweet girl some extra love and gentle pets from all of us. We wish you both many more precious memories together. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 15, 2026

Hello Lisa, We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers, and we sincerely apologize for the difficulty you encountered while trying to cancel your subscription. 💛 We understand how frustrating it must have been to make multiple attempts to cancel your subscription and then feel that your concerns were not resolved as expected. We’ve reached out to you via phone and email in an effort to address your concerns and work toward a resolution. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, discuss your refund options, and ensure all of your concerns are fully addressed. We truly appreciate your honest feedback, as it helps us improve our processes and customer experience. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 10, 2026

Hello Mary, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the difficulty you’ve experienced trying to reach our Customer Care team and for the frustration surrounding your refund request. We understand your concerns and would appreciate the opportunity to review your account and work toward a resolution. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order and assist you promptly. We truly value your feedback, as it helps us improve our customer experience and better serve our customers. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 9, 2026

Hi Robert, Thank you so much for your kind review! We’re delighted to hear that you’re very pleased with your experience. 💛🐾 Knowing that we’ve been able to make a positive difference means so much to our team. We’re grateful that you chose Pup Labs and appreciate you taking the time to share your feedback. Thank you for being a valued member of the Pup Labs family. We wish you and your pup continued health, happiness, and many wonderful moments together! — Pup Labs Customer Care 🐾

Response from Pup LabsJul 6, 2026

Hello Sherry, We’re truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for any confusion you encountered during the checkout process. Our goal is to provide a clear and straightforward ordering experience, and we regret that this was not your experience. We’ve reached out to you via phone and email in an effort to connect with you directly and better understand your concerns. Due to the inconvenience we have refunded 50% of your order. If you believe an order was processed or if you would like us to review your account, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can assist you promptly. We truly appreciate your feedback, as it helps us improve our website, ordering process, and overall customer experience. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 3, 2026

Hello Brenda, We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion regarding your order and your scheduled consultation. We understand how frustrating this can be. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, your appointment, and work toward a resolution. We truly appreciate your feedback, as it helps us improve our ordering process, scheduling, and overall customer experience. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 16, 2026

Hello Debbie, Thank you so much for sharing your experience with us. 💛🐾 We’re glad to hear that one of your dogs experienced relief and stopped biting at his feet—that’s wonderful news. At the same time, we’re sorry to hear that the product didn’t provide the same results for your other pup. Every dog is unique, and their needs can vary depending on the underlying cause of their allergy symptoms. We understand how frustrating it can be when one solution doesn’t work equally well for every pet. We’ve also reached out via phone and email to connect with you directly. If you’d like, our Customer Care team would be happy to discuss your other dog’s symptoms and help determine whether another product or recommendation may be a better fit. Please feel free to contact us at 855-207-7351. Thank you for giving Pup Labs a try and for trusting us to be part of your dogs’ wellness journey. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 9, 2026

Hello Sandra, Thank you for sharing your feedback with us! 🐾💛 We're glad to hear that the product seems to be working well for your pup. That's always encouraging to hear and exactly what we hope for. We also appreciate your feedback regarding the shipment schedule. We understand how frustrating it can be to receive more product than you need, resulting in an excess supply. Your comments help us better understand where we can improve the customer experience. We’ve reached out via phone and email so we can review your account right away. If you'd like assistance adjusting your shipment frequency, delaying future orders, or reviewing your subscription settings, please contact our Customer Care team at 855-207-7351 with your name and email address, and we'll be happy to help. Thank you again for your honest feedback and for choosing Pup Labs. 🐶💛 — Pup Labs Customer Care 🐾