Pup LabsReviews of puplabs.com

Response from Pup LabsApr 15, 2026

Hello Rose, Thank you so much for sharing this update—we really appreciate it! 🐾💛 We’re glad to hear you’ve started using the product and that it seems to be going well so far, even though it’s still very early in the process at just five days in. Many pets need a bit more time before more noticeable changes can be seen, so we encourage you to continue consistent use and monitor progress over the next few weeks. We’re also sorry for the confusion around receiving more than you ordered—that’s something we’d be happy to look into if needed. Please contact our Customer Care Team at 855-207-7351 to get further assistance. We truly appreciate your patience and you taking the time to share your experience! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 13, 2026

Hello Gloria, We’re truly sorry for the frustration and lack of confirmation—that’s not the experience we want for you, especially after you took the time to reach out. We completely understand wanting the product without ongoing shipments. Your subscription has now been canceled, and no further auto-shipments will be sent. We’ve also reached out by phone and email to ensure you receive confirmation and that everything is properly taken care of. If you have any questions or would like additional confirmation, please contact our Customer Care team at 855-207-7351—we’re here to help and make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 10, 2026

Hello, Thank you so much for your feedback—we’re glad you took the time to share this with us. 💛 We’re sorry to hear that you found the website difficult to navigate and that ordering individual items was confusing. That’s definitely not the experience we want for our customers, and we understand how frustrating that can be. We’ve also reached out to you via phone and email in an effort to better assist you and help resolve any ordering issues. We truly appreciate you bringing this to our attention, as it helps us identify areas where we can improve the ordering experience. If you need any further assistance placing an order or finding a specific product, please feel free to contact our Customer Care team at 855-207-7351—we’re always happy to help. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 9, 2026

Hello Clyde, Thank you for sharing your feedback! 🐾💛 We completely understand how that can be confusing. Our subscription program is designed to make it easier to save on products you regularly use, but we understand it’s not the perfect fit for everyone. We would like to inform you that we’ve also reached out via phone and email to help clarify this and explore the best options for your needs. If you have any questions, please feel free to contact our Customer Support team at 855-207-7351—we’re always happy to help! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 9, 2026

Hello Gail, We’re so sorry for the inconvenience! 🐾💛 It looks like the instructions didn’t reach your email as promised. We would like to inform you that we have reached out via phone and email to clarify the information you need and ensure that you receive it. If you haven’t received it yet, please don’t hesitate to contact our Customer Support team at 855-207-7351, and we’ll get it sent to you right away. Thank you so much for your patience! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 9, 2026

Hello Christena, Thank you for sharing your feedback. We’re sorry if the experience felt a bit pushy—that’s never our intention. 🐾💛 We would like to inform you that we’ve reached out via phone and email to review your experience and ensure everything is addressed. Please don’t hesitate to contact our Customer Support team at 855-207-7351 if you’d like further assistance. We truly appreciate your honesty and the opportunity to improve our service! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 2, 2026

Hello Sandra, We’re truly sorry for the frustration and disappointment you experienced. We completely understand wanting a refund—especially when the product didn’t work for your dog and you were hoping to put that money toward their care. This is not the experience we want for our customers. Due to the inconvenience, we’ve issued a 50% refund for your first order. We’ve also tried reaching out by phone and email to connect with you and better understand your situation. We’d really appreciate the opportunity to speak with you and see how we can help further. Please contact our Customer Care team at 855-207-7351 so we can review your account and work toward a resolution together. — Pup Labs Customer Care 🐾

Response from Pup LabsMar 12, 2026

Hi Robin, Thank you for sharing your experience. 🐾 We’re sorry about the long hold time and understand how frustrating that must have been. We’re very glad Felicia was able to assist you and resolve the issue quickly once you connected. We truly appreciate your patience and look forward to hearing your thoughts after you’ve had a chance to try the product. 🐶💛 — Pup Labs Customer Care 🐾