Pup LabsReviews of puplabs.com

Response from Pup LabsApr 15, 2026

Hello Ken, Thank you so much for sharing this! We’re really glad to hear the follow-up call was friendly and informative—that means a lot to us. 🐾💛 We completely understand your concerns, especially with a picky eater and existing dental issues. Since you’re just getting started, we encourage you to use the product consistently, as improvements in breath and overall dental health often build gradually over time. We’re hopeful you’ll start to see positive changes with your Maltese, and we’d love to hear how things progress. If you ever have questions along the way, please contact our Customer Care team at 855-207-7351—we’re here to help! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 15, 2026

Hello Pam, Thank you so much for sharing this wonderful and detailed feedback! 🐾💛 We’re truly happy to hear your dogs are doing so well on the Prodenta and Tummy Essentials—and especially that you’ve seen such a positive change. That’s amazing progress, and it’s great to hear he’s staying comfortable with no gastrointestinal issues as well. We also really appreciate you sharing your long-standing trust in Dr. Randy and your experience with his care—it means a lot to hear such thoughtful support behind your journey with Pup Labs. Thank you again for being part of the Pup Labs family and for taking the time to share your experience! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 15, 2026

Hello Terri, Thank you so much for sharing this! We’re really glad we were able to work with you and adjust your shipments to better fit your needs—that’s exactly what we’re here for. 🐾💛 It’s wonderful to hear the ear drops are working great for your dog, and we’re happy you’re all set until September. We truly appreciate your kind words and your trust in us! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 15, 2026

Hello Gilda, Thank you so much for the update! We’re really glad to hear things are going great so far and that Chewy is enjoying his food just like usual—that’s a great start. 🐾💛 Since you’re still early in the process, we encourage you to keep using the drops consistently, as many pups begin showing more noticeable mobility improvements with continued use. We’d love to hear how Chewy progresses, so please keep us posted! We truly appreciate you taking the time to share your experience! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 15, 2026

Hello Fran, Thank you so much for sharing this wonderful feedback! We’re thrilled to hear Samantha made such a positive impression—her warmth, clear guidance, and honesty are exactly what we strive for. 🐾💛 We’ll be sure to pass along your kind words to her—she’ll truly appreciate it! Thank you again for taking the time to share your experience! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 15, 2026

Hello Laurie, Thank you so much for your kind words—we’re really glad to hear you and your pup love the product! 🐾💛 We completely understand that a monthly shipment can be too much, especially for a smaller pup. That’s definitely something we want to make easy for you to manage. Your subscription has now been canceled, so no further shipments or charges will occur. We’ve also reached out by phone and email to make sure everything is fully taken care of. If you ever decide to reorder, we’d be happy to help you find a schedule that better fits your needs. And if you have any questions at all, please contact our Customer Care team at 855-207-7351—we’re here to help. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 15, 2026

Hello Roger, We’re truly sorry for the frustration you’ve experienced—that’s definitely not the experience we want for you. We understand how upsetting it is to try to cancel and run into errors, especially when you didn’t intend to have a subscription. Your subscription has now been canceled, so no further shipments or charges will occur. If you have any questions or would like confirmation details, please contact our Customer Care team at 855-207-7351—we’re here to help and make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 15, 2026

Hello Sandra, Thank you so much for sharing this wonderful update! We’re thrilled to hear your dog is making positive progress with K9 Ear Clear and the K9- Soothe—that’s great news. 🐾💛 We’re also so glad our customer service has been helpful and responsive for you—that truly means a lot to us. We encourage you to keep using the products consistently, as continued use often helps support even more improvement over time. We really appreciate you trusting Pup Labs with your pup’s care and taking the time to share your experience! — Pup Labs Customer Care 🐾