Pup LabsReviews of puplabs.com

Response from Pup LabsApr 20, 2026

Hello Mike, Thank you so much for sharing this—we really appreciate your patience and your openness. 🐾💛 We’re glad to hear our team has been responsive and is working with you to address your concerns. We completely understand how important quality is, and we’re committed to seeing this through until everything is fully resolved to your satisfaction. If there’s anything more you need in the meantime, please don’t hesitate to reach out to our Customer Care team at 855-207-7351—we’re always here to help. Thank you again for giving us the opportunity to make things right. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 16, 2026

Hello Gillian, Thank you so much for sharing this—it truly means a lot to us! 🐾💛 We’re so happy to hear that Caine is finally sleeping through the night—that’s such a huge improvement. Knowing he’s no longer uncomfortable or scratching, and that both of you are getting peaceful nights again, is wonderful to hear. It’s especially great that his ears look better and he’s feeling calm and at ease—that’s exactly what we hope for. Thank you again for trusting Pup Labs with Caine’s care and for taking the time to share your experience! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 16, 2026

Hello Connie, Thank you so much for your kind feedback! We’re really glad to hear our team was prompt, helpful, and professional—that’s exactly the experience we aim to provide. 🐾💛 We’re excited for you to get started and hope you see great results. We encourage you to use the product consistently, as benefits often build over time. We truly appreciate you taking the time to share your experience! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 16, 2026

Hello Edward, Thank you so much for your kind words! We’re thrilled to hear your order arrived on time and that you had a great experience with our customer service—that truly means a lot to us. 🐾💛 We appreciate you taking the time to share your feedback! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 16, 2026

Hello Stacy, Thank you so much for your feedback! We’re glad to hear your order arrived in a timely manner—that’s exactly what we strive for. 🐾💛 We truly appreciate you taking the time to share your experience! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 16, 2026

Hello Elizabeth, Thank you so much for sharing this wonderful feedback! We’re thrilled to hear Melinda was thorough, genuine, and truly focused on what’s best for your pup—that means a lot to us. 🐾💛 We’ll be sure to pass along your kind words to her—she’ll really appreciate it! Thank you again for taking the time to share your experience! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 16, 2026

Hello Becky, Thank you so much for your kind feedback! We’re really glad to hear our team was helpful and knowledgeable, and that your order arrived quickly—that’s exactly the experience we aim to provide. 🐾💛 We truly appreciate you taking the time to share your experience! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 15, 2026

Hello Grace, Thank you so much for sharing this thoughtful feedback—we truly appreciate your honesty and your kind words about our team. 🐾💛 We’re really glad you felt cared for and supported, but we’re sorry for the confusion around the additional product and the delay in getting a response about your exchange request. We completely understand wanting to stick with what works best for your pup—especially with a 22-year-old golden doodle who already has a routine that’s working well. We’d be happy to help make this right. Please contact our Customer Care team at 855-207-7351 so we can assist with the return and exchange for the teeth powder and walk you through the process. We’re also glad you’re feeling hopeful about the dental powder and encourage you to continue consistent use, as results often build over time. Thank you again for your patience and for giving us the opportunity to help resolve this for you. — Pup Labs Customer Care 🐾