Pup LabsReviews of puplabs.com

Response from Pup LabsSep 2, 2026

Hello Shelley, We are truly sorry to hear about the loss of your dog. Losing a beloved pup is incredibly difficult, and we’re especially saddened that you were left feeling frustrated and unsupported while going through such a painful time. We completely understand why receiving an order you weren’t expecting and then feeling like you couldn’t get the help you needed would be upsetting. This is not the experience we want for you, and we’re genuinely sorry that we didn’t provide the care and support you deserved. A member of our Customer Care Concierge Team will be reaching out to you directly, but if you’d prefer to speak with us sooner, please feel free to call us at 1-833-215-1831. We’d really appreciate the opportunity to listen, understand what happened, and personally see how we can help. Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsAug 31, 2026

Hello Corinne, Thank you so much for sharing your experience with us! 💙 It’s clear how much love and care you pour into your two pups, and we truly appreciate you trusting Pup Labs to be part of their wellness routine. We’re so happy to hear that after two months, you’re already seeing some positive improvements! We know how much you’ve invested in keeping your pups happy and healthy, so we’re keeping our fingers crossed right alongside you. 🤞🏼🐾 Thank you again for choosing Pup Labs and for taking the time to share your experience. We’re so grateful to have you and your pups as part of the Pup Labs family! Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsAug 26, 2026

Hello Renea, Thank you so much for taking the time to share this with us. We’re truly glad to hear that John was able to provide you with the kind, gracious, and professional service you deserved. We’ll absolutely make sure he knows how much you appreciated his help. At the same time, we’re genuinely sorry to hear that your experience with our company and marketing practices left you feeling this way. We completely understand that your concerns are important, and we truly appreciate you being open and honest with us about them. We’d really like the opportunity to help address your concerns and make sure you feel heard. Please give us a call at 1-833-215-1831, and we’ll be more than happy to personally assist you. Thank you again for your kind words about John and for giving us the opportunity to assist you. Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsAug 24, 2026

Hello Debbie, We’re truly sorry to hear about your experience with ProDenta. We completely understand how disappointing it must have been to use the product consistently for several months, not see the results you were hoping for, and then have such a frustrating experience while trying to request a refund. We’re especially sorry that you felt you were being asked for the same information repeatedly and that your concerns weren’t addressed as promptly as they should have been. We understand how discouraging that can be, and this is certainly not the experience we want for our customers. We’d really appreciate the opportunity to look into this further and see how we can assist. Our team will be reaching out to you directly to review your concerns and help however we can. If you’d like to reach out to us in the meantime, please feel free to give our Customer Care Concierge Team a call at 1-833-215-1831. We’ll be more than happy to assist. Thank you for taking the time to share your experience with us. We truly hope we can have the opportunity to make this right for you. Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsAug 24, 2026

Thank you so much for taking the time to share this with us! We’re really happy to hear that you’re seeing a difference with your dog’s teeth and that you’ve been enjoying the natural ingredients. It also means a lot to know that the information we send about other products has been helpful for you. And thank you for pointing out the things that could be better. We completely understand how frustrating it can be trying to scoop the powder out of the bag, and we can definitely see how putting it into a container makes things easier. We also appreciate you letting us know that you’re running out a few days before your next shipment. If you’re finding that you’re running out of ProDenta before your next subscription order, we’d be happy to help adjust your subscription frequency so your shipments better line up with how quickly you’re using the product. Feel free to call our team at 1-833-215-1831, and we’ll be happy to help! We truly appreciate you sharing both the good and the not-so-good with us. Feedback like this helps us understand what our customers and their pups actually need, and we’ll be sure to pass it along to our team. Thank you again for trusting Pup Labs with your pup’s care! 💙 Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 13, 2026

Hi Lorie, We’re sorry you had to spend so much time writing your first review, only for it not to go through. We also hear you clearly about the website—shopping with us should never leave you feeling misled or taken advantage of. 💙 We’re grateful Rich was able to make a frustrating experience a little better. Your five-star recognition means a lot, and we’ll be sure to share your kind words with him! ⭐🐾 Please reach out to our Customer Care Concierge Team at 1-833-215-1831. We’ll also be reaching out to you directly because we’d appreciate the opportunity to better understand your concerns and make things right. 💕 Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 12, 2026

Hi Robert, Thank you so much for sharing such a detailed update on your pup’s progress! 🐾 We’re especially happy to hear that after five weeks, you’ve noticed positive changes in his energy, appetite, paws, and even how quickly he’s getting up and moving around. We know how encouraging it can be to notice those little day-to-day improvements, and hearing that things are “so far so good” with K-9 Immune, Belly Bliss, and Freedom Joint Drops truly means a lot to our team. We appreciate you trusting Pup Labs to be part of your pup’s wellness journey. Please give him some extra love from all of us! 💙🐶 Warmly, The Pup Labs Team

Response from Pup LabsAug 4, 2026

Hi Jackie, Thank you for taking the time to update your review. We truly appreciate you giving us the opportunity to make things right. 💛🐾 We're so glad we were able to connect with you and reach a solution that left you satisfied. Providing excellent customer care is important to us, and we're happy we could resolve your concerns and process your refund. Thank you again for your patience and for updating your experience. Your willingness to share the outcome means a great deal to our team, and we truly appreciate your trust. We wish you and your pup all the very best! — Pup Labs Customer Care 🐾