Pup LabsReviews of puplabs.com

Response from Pup LabsOct 16, 2026

Thank you for sharing your experience 🙏. We are sorry to hear that you’re having trouble getting the powder into your pup’s routine. It can be tough when our furry friends are picky or sensitive to textures and flavors 🐾💛. We understand how frustrating it must be to try different options like peanut butter and cheese only to have her sniff it out. Your feedback is really valuable—it shows how important it is for products to be easy to use and effective for pets with unique preferences. To help you and further assist you, may we have the preferred time to call you back and the phone number to call you?🤝🐾. We also hope your pup finds some relief soon and that you’re able to discover a method that works better for her comfort and health 🌟🐶. Please don't hesitate to reach us and we are always here to assist you. You can also contact us with our Phone Team Hours: Monday–Friday: 9:00 AM–9:00 PM EST Saturday: 9:00 AM–6:00 PM EST Phone Number: +1 855 207 7351 or reach us through our email [email protected] Pup Labs Customer Concierge

Response from Pup LabsOct 16, 2026

Hello Joann, Please accept our formal apologies for failing to meet our usual standards for the K9 Soothe worsened your dog’s itchy paws. 💙 Your pet’s comfort and well-being are important to us, and we take your concerns seriously. 🐶 We’d like to review your experience and refund concerns to determine the appropriate next steps. Please email your order details to or reach us through our email [email protected] and ask for Dani, so our Concierge Team can provide dedicated assistance and review the available options with you. 🤝 Pup Labs Customer Concierge

Response from Pup LabsOct 16, 2026

Hello! 🐾 Please accept our sincerest apologies for the frustration you’ve experienced. Receiving a damaged dental product for your pup. and then being passed between multiple agents without getting the refund you asked for is completely unacceptable and far below our Pup Labs standards. 😔🐶 I would like to step in as your personal point of contact from here on out so you don't have to repeat yourself to anyone else. 🤝✨ Please reach out to us at [email protected] with 'ATTN: Concierge Team' in the subject line I will personally review your order and make sure your refund is taken care of right away. 💳✅ Thank you for bringing this to our attention so we can make this right for you and your furry friend! 🙏🐕 Pup Labs Customer Concierge

Response from Pup LabsSep 30, 2026

Hello Pauline, We understand why you’re frustrated after having to follow up about your refund and not seeing the credit where you expected it. We’ve reviewed the situation on our end and would like the opportunity to speak with you directly so we can go over what happened and address your concerns. A member of our Customer Care Concierge Team will be reaching out to you by phone. If you’d prefer to contact us directly, you can reach us at 1-833-215-1831. We hope we’re able to connect with you and get this cleared up. Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 29, 2026

Hello Robert, We’re sorry that your experience with the return and refund process has been so difficult. You shouldn’t have to keep repeating yourself or feel like you’re starting over each time you communicate with our team. We’d really like the opportunity to review what has happened with your return and refund and make sure we have a clear understanding of where things stand. A member of our Customer Care Concierge Team will be reaching out to you directly so we can personally go over this with you. If you’d prefer to contact us directly, you can also reach us at 1-833-215-1831. We hope we have the opportunity to speak with you and get this properly addressed. Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 29, 2026

Hello Marcos, We’re sorry you had trouble getting the order you expected and then had difficulty reaching our team for help. We understand how frustrating that experience can be, and we want to make sure we have the opportunity to properly review what happened with your order. We’d like to speak with you directly so we can go over the order with you and address your concerns. A member of our Customer Care Concierge Team will be reaching out by phone. If you’d prefer to contact us directly, you can reach us at 1-833-215-1831. We hope we’re able to connect with you and work through this together. Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 28, 2026

Hello Francesca, We’re sorry to hear that the product wasn’t a good fit for you. We’d appreciate the opportunity to learn a little more about your experience and see if there’s anything we can do to help. A member of our Customer Care Concierge team will be reaching out to you directly. If you’d prefer to contact us, you can also reach us at 1-833-215-1831. We hope we have the chance to connect with you. Customer Care Concierge | Pup Labs 💙🐾

Response from Pup LabsSep 28, 2026

Hello Rick, We’re sorry that your experience with our return policy left you feeling this way. We understand the concerns you’ve raised about the 180-Day Money Back Guarantee and what you were told regarding opened products. We don’t want you to feel like your concerns are being overlooked. A member of our Customer Care Concierge team will be reaching out to you by phone so we can talk through what happened and see how we can help. If you’d prefer to contact us directly, you can also reach us at 1-833-215-1831. We hope we have the chance to connect with you and address your concerns. Customer Care Concierge | Pup Labs 💙🐾