Pup LabsReviews of puplabs.com

Response from Pup LabsJul 20, 2026

Hello Patricia, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion regarding your order and any concern caused by the upcoming renewal notification. To address your concerns, we have canceled your subscription to ensure no further shipments or charges are processed. We’ve also reached out to you via phone and email in an effort to connect with you directly and ensure your concerns have been fully addressed. If you have any additional questions or need further assistance, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order with you. We truly appreciate your feedback, as it helps us improve our products, processes, and overall customer experience. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 15, 2026

Hello David, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion you experienced during the ordering process, the duplicate order, and the difficulty you encountered trying to reach our Customer Care team. We also understand how disappointing it is when a product does not provide the results you were hoping for. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order, review your refund request, and work toward a resolution. We truly appreciate your honest feedback, as it helps us improve our products, processes, and overall customer experience. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 2, 2026

Hello Mira, We’re sorry to hear that most of our products weren’t the right fit for your pup, but we’re glad to know the ProDenta was one product they was enjoyed. 💛🐾 We understand that every dog has different preferences, and we appreciate you giving our products a try. We’re also glad we were able to issue your refund and provide a credit toward your dental powder purchase. We appreciate your honest feedback regarding the scent of the spray and the cost of the dental powder. Customer feedback like yours is invaluable and helps us continue to improve both our products and the overall customer experience. Thank you for giving Pup Labs a try. We truly appreciate your support and wish you and your pup all the very best. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 27, 2026

Hello Michelle, We’re truly sorry for the frustration and financial stress this situation has caused you. 🐾💛 We completely understand how upsetting this can be. We never want any customer to feel taken advantage of, and we sincerely apologize for the confusion surrounding the automatic refill enrollment and billing. To help address this immediately, we’ve reached out via phone and email so we can review your account right away and ensure that your subscription is fully canceled so no further charges or shipments occur. Please contact our Customer Care team at 855-207-7351 with your name and email address so we can review your account details directly and assist you further regarding the recent charge and order. We truly appreciate you bringing this to our attention, and we’re very sorry again for the stress and inconvenience this caused. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello Marianne, Thanks for sharing that—we’re sorry to hear your dogs aren’t loving the taste of the free trial of Tummy Essentials. 🐾💛 Every pup has their own preferences, and some can be pretty particular when it comes to supplements. That can definitely make things a bit tricky. If you’re open to it, some pet parents have better luck mixing the product into something stronger-smelling or more appealing (like wet food or a favorite topper), but we understand that doesn’t work for every dog. We have reached out via phone and email to assist in any way we can. We really appreciate you giving it a try, and if you’d like help exploring options or adjusting how it’s being given, our Customer Care team is happy to help at 855-207-7351 with your name and email address. Thanks again for letting us know—we’re here if you need anything. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello Kim, We’re really sorry to hear your order took longer than expected—that’s definitely frustrating, especially when you’re waiting on something for your pup. 🐾💛 We understand how important timely delivery is, and we apologize for the delay you experienced. Please note that the delivery time is 7-10 business days from the date of purchase. We’ve reached out via phone and email so we can review your account right away. If you’d like us to check the status of a specific shipment or look into what caused the delay, please contact our Customer Care team at 855-207-7351 with your name and email address, and we’ll be happy to help get clarity for you. Thank you for your patience, and we appreciate you bringing this to our attention. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 13, 2026

Hello Julie, We’re really sorry for the shipping mix-up and the frustration this has caused—that’s definitely not the experience we want for you. 🐾💛 We understand how disappointing it is to be waiting on one item while receiving another, and we also hear you on the frequent text messages—that can absolutely feel like too much. We’ve reached out via phone and email so we can locate your order, sort out the missing package, and also review your messaging preferences for you. Please also feel free to contact our Customer Care team at 855-207-7351 and have your name and email address ready so we can quickly find your account and resolve this for you as soon as possible. We truly appreciate your patience while we get this fixed and hope we can still give you a positive experience with the products. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 12, 2026

Hello Susanna, Thank you for sharing that with us! 🐾💛 We’re sorry to hear your dog isn’t a fan of the taste—that can definitely happen with picky pups sometimes. Using a little bone broth is a great idea and can often help make it more appealing while still allowing your dog to get the benefits. If you’d like, our Customer Care team can also share a few other simple mixing tips that work well for picky eaters—just give us a call at 855-207-7351 and we’ll be happy to help. We appreciate you giving it a try and doing what you can for your pup’s health! 🐶💛 — Pup Labs Customer Care 🐾