Pup LabsReviews of puplabs.com

Response from Pup LabsApr 15, 2026

Hello Lj, We’re truly sorry to hear this—both that you haven’t seen the results you were hoping for after 3 months and that you’ve continued to be billed. We completely understand how frustrating and concerning that is, and we sincerely apologize. Your subscription has now been canceled, so no further shipments or charges will occur. We’ve also refunded 50% of your last order and reached out by phone and email to ensure everything is fully addressed on your account. We’d really like the opportunity to make this right for you. Please contact our Customer Care team at 855-207-7351 so we can review the charges and discuss refund options. We’re here to help and ensure this is properly resolved. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 13, 2026

Hello Sarah, We’re really sorry to hear this—especially that your dog’s ears are red, sore, and sensitive. That sounds very uncomfortable for her, and we completely understand your concern. 🐾💛 For her safety and comfort, we strongly suggest reaching out to your veterinarian as soon as possible, especially since she’s not allowing her ears to be touched and they appear inflamed. According to our records, you were recently refunded in full. Please contact our Customer Care team at 855-207-7351 so we can give any further assistance needed. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 13, 2026

Hello Deborah, We’re really sorry to hear that you haven’t seen the results you were hoping for with Ginger—that’s definitely not the experience we want for you or your pup. 🐾💛 We understand how frustrating this can be. Due to the inconvenience, we’ve refunded 50% of your last order and canceled your subscription, so no further shipments or charges will occur. We’ve also reached out by phone and email so we can connect and ensure everything is fully resolved for you. If you have any remaining questions or would like further assistance, please contact our Customer Care team at 855-207-7351—we’re here to help. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 8, 2026

Hello Patricia, We’re truly sorry to hear the product hasn’t worked as well as you hoped—that’s definitely not the experience we want for you or your pup. Due to your inconvenience, your subscription has been canceled, as well as your last order refunded 50%. We’ve also tried reaching out by phone and email to connect with you and ensure everything is properly addressed. If you’d like to discuss alternative products or solutions that may better target your pup’s needs, our Customer Care team is happy to assist at 855-207-7351. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 6, 2026

Hello Aj, We’re so sorry to hear that you felt pressured—that’s definitely not the experience we want for our customers. 🐾💛 We completely understand wanting the flexibility to choose what works best for you. According to our records, it is noted that the order in question have been refunded and your subscription has been canceled. If there’s anything more we can do to assist, please contact our Customer Care team at 855-207-7351. We truly appreciate your feedback and the opportunity to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 6, 2026

Hello Zoe, We’re so sorry to hear about the issues with your pups’ fur—that must be frustrating! 🐾💛 We’d love to help make things right and ensure your pups are feeling their best. Please reach out to our Customer Care team at 855-207-7351, and provide the email address for your account so we can view your correspondence and we’ll work with you to troubleshoot and find the best solution. Thank you for giving us the opportunity to support your pups! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 6, 2026

Hello Daisy, We’re so sorry to hear your pup hasn’t tolerated our products, and we completely understand how frustrating it must be to keep receiving orders when you’re trying to cancel. 🐾💛 According to our records, you spoke with our Support team your subscriptions have been canceled. We hope that everything was properly handled. If there’s anything else we can do to assist or if you’d like confirmation that your account is fully updated, please contact our Customer Care team at 855-207-7351. We’re here to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 6, 2026

Hello Liz, We’re so sorry for the frustration and confusion this has caused, and we completely understand how upsetting this must be—especially as a new customer. 🐾💛 Due to the inconvenience, we have refunded 50% of your order and have also reached out via phone and email to assist you directly and make sure everything is fully resolved. Please contact our Customer Care team at 855-207-7351 if you haven’t been able to connect yet, and we’ll personally help confirm your order and ensure everything is corrected. Thank you for your patience, and we truly appreciate you giving us the opportunity to make this right. — Pup Labs Customer Care 🐾