Doreen R.
I tried their product for my dog's…
I tried their product for my dog's teeth and it just gunked up on their teeth and gums. There was no teeth whitening or reduction of the red gums like it said. It said it had 180 day satisfaction guarantee 100% money back. I tried for 12 days with emails back and forth and had nothing but problems. They did not want to honor the 100% money back guarantee. They wanted eventually to offer me money back for the unopened packages. I sent them a copy of my receipt after about 12 emails where it stated 100% satification money back guarantee. Then they sent me an email saying they would give me 100% of my money and I would not be able to order from them anymore. If you try to call them you're on hold forever and they have an option to press number one to get a call back but somehow their call backs go directly to your voicemail it never rings and I checked I did not have it blocked. I would not suggest this company for anyone.
Response from Pup LabsMar 14, 2026
Hi Doreen, We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. Our goal is always to provide helpful products and supportive service, and we regret that your experience did not reflect that. If there is anything still unresolved, please contact our Customer Care team at 855-207-7351 so we can review your account and make sure everything has been properly addressed. — Pup Labs Customer Care 🐾