Pup LabsReviews of puplabs.com

Response from Pup LabsApr 3, 2026

Hello Terree, We’re truly sorry for the confusion and frustration this has caused—that’s definitely not the experience we want for you. We have called and left a voicemail and sent an email in an effort to reach you and help get this resolved. We’d also like to clarify that the Tummy Essentials were included as a free gift and you were not charged for that item. We’d really appreciate the opportunity to connect and make sure everything is corrected to your satisfaction. Please contact our Customer Care team at 855-207-7351, and we’ll be happy to review your orders with you. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 3, 2026

Hello Bozena, We’re truly sorry for the frustration this has caused—that’s definitely not the experience we want for you. Due to the inconvenience, your subscription has now been canceled, and your last order has been canceled and refunded. We’ve also tried reaching out by phone and email to connect with you and ensure everything is properly addressed. If you have any questions or need further assistance, please contact our Customer Care team at 855-207-7351—we’re here to help. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 2, 2026

Hello Melody, We’re really sorry for the frustration and concern this has caused—that’s definitely not the experience we want for you. Due to the inconvenience, your subscription has been canceled, so no further shipments or charges will occur. We’ve also tried reaching out by phone and email to connect with you and ensure everything has been taken care of. We want to let you know that both of your orders have been fully refunded. If you have any questions or need anything further, please don’t hesitate to contact our Customer Care team at 855-207-7351—we’re here to help. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 2, 2026

Hello Adena, We’re really sorry for the confusion and concern this has caused—that’s definitely not the experience we want for you. We understand how unsettling this must feel, especially while waiting for your order. Due to the inconvenience, your subscription has been canceled. We’ve also tried reaching out by phone and email to connect with you and provide reassurance. If you have any questions or would like help reviewing your order details, please don’t hesitate to contact our Customer Care team at 855-207-7351—we’re here to help and want to make sure you feel confident moving forward. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 2, 2026

Hello Robin, We’re truly sorry for the frustration and difficulty you’ve experienced trying to reach us. This is not the experience we want for our customers. We’d really appreciate the opportunity to speak with you directly and look into your return and refund status. To help us locate your account and assist you as quickly as possible, please provide the name and email address associated with your account when you reach out. Please contact our Customer Care team at 855-207-7351 so we can review everything and work toward a resolution. We’re here to help and want to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 1, 2026

Hello Colleen, We’re really sorry for the frustration this has caused—that’s definitely not the experience we want for you. We understand how concerning it is to see charges after you believed everything was canceled. We’ve called and left a voicemail and also sent an email in an effort to reach you. At this time, we’re unable to locate records of a prior cancellation, so we kindly ask that you reach out to us so we can review your account together and get this fully resolved. Due to the inconvenience, your subscription has been canceled and your last order has been refunded. Please contact our Customer Care team at 855-207-7351 at your earliest convenience—we’re here to help. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 1, 2026

Hello Barb, We’re really sorry for the confusion and frustration with the ordering process—that’s definitely not the experience we want for you. We understand how upsetting it is when something switches to a subscription unexpectedly and then you’re unable to get through by email. We also want to let you know that we’ve called and left a voicemail, as well as sent an email in an effort to reach you. We do see that your subscription has been canceled. If you have any questions or would still like to go over your order, please give our Customer Care team a call at 855-207-7351—we’re here to help and make sure everything is taken care of. — Pup Labs Customer Care 🐾

Response from Pup LabsMar 31, 2026

Hi Paula, We’re truly sorry to hear about your experience and that your pup became ill. We completely understand your frustration, especially regarding the expectations around our guarantee—this is not the experience we want for you or your pup. We also wanted to let you know that we’ve tried reaching out by both phone and email to connect and better understand your experience. We’d really appreciate the opportunity to speak with you directly and work toward a resolution. Please contact our Customer Care team at 855-207-7351 when you’re available—we’re here to help and want to make this right. — Pup Labs Customer Care 🐾