Pup LabsReviews of puplabs.com

3.93,136 reviews
Pet Stores
1209 Orange St, Wilmington, Delaware

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Pup Labs

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About Pup Labs

Pup Labs is a leading brand dedicated to improving dog health with high-quality, natural, and lab-tested supplements and treats, specially formulated to support joint health, digestion, dental hygiene, and stress relief. With veterinarian-approved ingredients, Pup Labs offers products that address common issues in dogs, ensuring they lead healthier and happier lives.Pup Labs products are crafted from human-grade, all-natural ingredients without any fillers, preservatives, or artificial additives. Each supplement is backed by science and rigorously tested to ensure quality and safety, offering a 180-day satisfaction guarantee.With a commitment to dog wellness, Pup Labs stands out as a trusted choice for dog owners seeking reliable, effective health solutions for their pets. For a full selection of products and to learn more about Pup Labs’ approach to pet health, visit puplabs.com.Popular Pup Labs Products:1. Freedom Joint Drops and Chews – Specially formulated to promote joint function and mobility in dogs, these supplements support an active lifestyle by easing joint discomfort. Perfect for dogs experiencing joint stiffness or aging-related mobility issues.2. K9 Belly Bliss – This digestive support formula addresses itchy skin, allergies, and digestive discomfort by improving gut health. With ingredients designed to repair the gut wall, it’s a go-to solution for dogs with chronic digestive issues.3. Fresh Breathies and ProDenta – For improved oral health, these dental health chews and powders reduce plaque, tartar, and bad breath, promoting fresh breath and healthy teeth in dogs of all ages.

Pup Labs (puplabs.com) has 3,136 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: puplabs.com
Website: puplabs.com
Category: Pet Stores
Location: Wilmington, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Pup Labs

Pup Labs (puplabs.com) has 3,136 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: puplabs.com
Website: puplabs.com
Category: Pet Stores
Location: Wilmington, Delaware
Listed on Five Star Index: 2026

Nance M.

Apr 6, 2026

If I could give a 0

If I could give a 0, I would. After watching a Facebook advertisement video for the K9 Soothe, the anti-itch spray, in December, Dr. Randy said multiple times throughout the video that if you are not 100% satisfied, return the product within 180 days for a full refund, even empty bottles, what do you have to lose? I tried to take advantage of a multi-bottle offer, but customer service messed it up. Due to the savings I got through the offer, I ordered 12 bottles (3 were free) thinking I can just return them if it doesn't work. Due to their mess up 3 bottles were shipped and charged separately for a higher price, then I got an email of the upcoming shipment of the remaining order but they put in the order for the wrong product (Belly Bliss instead of K9 Soothe). After getting that sorted out, I got the remaining 9 bottles for the advertised price. The spray is crap. You can't heat it up so I'm spraying my dog's belly and armpits with cold liquid. The oily substance made his fur look like shit, and it didn't work. He hated it. I used 2 bottles to give it a full chance. Now, they will not honor Dr. Randy's statements on the video for a full refund referring me back to their website that only unopened bottles will be refunded. And not just unopened bottles. It is unopened pouches (packs of 3). So I guess I won't get refunded for the unused 3rd bottle in one of the pouches. I've read other posts that the refund goes on a Pup Labs gift card, not back on your credit card or bank. That is still yet to be seen for me. This company is a scam. Oh and here is something else creepy. While looking at the website, lo and behold there is a picture of my dog as the homepage is scrolling through with pics of other dogs. I never submitted a pic, much less the one they used, and did not give them permission to use any pics. How they were able to get this pic off my Facebook, I'll never know because it is locked down tight. Don't do business with this company. You want to know what did work for my dog, completely stopped the scratching, paw licking, and hot spots......Healthy Petz Collagen. In 3 weeks, he was a completely different dog.

Response from Pup LabsApr 6, 2026

Hello Nance, We’re truly sorry to hear about your experience, and we completely understand your frustration—this is not the experience we want for any of our customers. 🐾💛 We sincerely apologize for the confusion regarding your order, the product received, and the refund policy. That’s certainly not the level of clarity or service we aim to provide.Our goal is to ensure everything is handled fairly and to your satisfaction. We also take your concerns regarding the image you mentioned very seriously and would like the opportunity to look into that further with you. Please contact our Customer Care team at 855-207-7351, and kindly provide the name and email associated with your account so we can locate your information and assist you as quickly as possible. We truly appreciate you bringing this to our attention and the opportunity to resolve this for you. — Pup Labs Customer Care 🐾

Pup Labs reviews

Showing 636 reviews with 1 star · Clear filters

Maria M.
Apr 6, 2026
I’m honestly very disappointed with…
I’m honestly very disappointed with this product. It’s heavily advertised as being effective for dogs, but in my experience, it simply does not work at all. I followed the instructions carefully and gave it a fair chance, yet there was absolutely no noticeable improvement. What’s frustrating is how misleading the marketing feels — it creates expectations that the product just doesn’t live up to. As a pet owner, you trust that something promoted for dogs will actually deliver results, especially when it concerns their well-being. On top of that, it feels like a complete waste of money. There are plenty of better, proven options out there, and this is not one of them. I would not recommend this product to anyone looking for something reliable or effective for their dog. Please DO NOT WAIST YOUR MONEY..
Response from Pup LabsApr 6, 2026
Hello Maria, We’re truly sorry to hear about your experience, and we completely understand your disappointment—this is not the outcome we want for you or your pup. 🐾💛 We sincerely apologize that the product did not meet your expectations, especially after you gave it a fair try. We never want our customers to feel misled, and we truly value your honest feedback. We would like to inform you that we’ve reached out via phone and email to review your order and discuss the best resolution for you. If you haven’t connected with us yet, please contact our Customer Care team at 855-207-7351, and kindly provide the name and email associated with your account so we can locate your information and assist you as quickly as possible. We appreciate you giving us a try and the opportunity to address your concerns. — Pup Labs Customer Care 🐾
Marlene H.
Apr 6, 2026
Not a good experience at all
Not a good experience at all. The drops didn’t work and I wanted to cancel my future orders. I’ve been trying now to cancel and have left a couple messages. I haven’t been able to connect with anyone. They knew I wanted to cancel and sent another shipment out. I feel this is bad customer service. Marlene Hall
Response from Pup LabsApr 6, 2026
Hello Marlene, We’re so sorry to hear about your experience, and we completely understand how frustrating this must be—especially when you’ve been trying to cancel and haven’t been able to connect with anyone. 🐾💛 Due to the inconvenience, your subscription has now been canceled, and we’ve ensured no further shipments will be sent. We would like to inform you that we’ve also reached out via phone and email to confirm everything is fully updated. We sincerely apologize for the inconvenience and appreciate your patience. If you need any additional assistance or confirmation, please contact our Customer Care team at 855-207-7351. We truly value your feedback and the opportunity to make this right. — Pup Labs Customer Care 🐾
Kristen R.
Apr 6, 2026
I cancelled my subscription last month…
I cancelled my subscription last month and it didn’t update my account and now I am being charged again for a product that doesn’t work at all.
Response from Pup LabsApr 6, 2026
Hello Kristen, We’re so sorry for the frustration this has caused, and we completely understand how upsetting it is to be charged after canceling—especially when the product didn’t work for your pup. 🐾💛 Due to the inconvenience,we have refunded 50% of your last order and according to our records, your subscription has canceled, no further charges or shipments will occur. We would like to inform you that we’ve also reached out via phone and email to confirm everything is fully updated. If you need any additional assistance or would like confirmation, please contact our Customer Care team at 855-207-7351. We truly appreciate your patience and the opportunity to make this right. — Pup Labs Customer Care 🐾
Nance M.
Apr 6, 2026
If I could give a 0
If I could give a 0, I would. After watching a Facebook advertisement video for the K9 Soothe, the anti-itch spray, in December, Dr. Randy said multiple times throughout the video that if you are not 100% satisfied, return the product within 180 days for a full refund, even empty bottles, what do you have to lose? I tried to take advantage of a multi-bottle offer, but customer service messed it up. Due to the savings I got through the offer, I ordered 12 bottles (3 were free) thinking I can just return them if it doesn't work. Due to their mess up 3 bottles were shipped and charged separately for a higher price, then I got an email of the upcoming shipment of the remaining order but they put in the order for the wrong product (Belly Bliss instead of K9 Soothe). After getting that sorted out, I got the remaining 9 bottles for the advertised price. The spray is crap. You can't heat it up so I'm spraying my dog's belly and armpits with cold liquid. The oily substance made his fur look like shit, and it didn't work. He hated it. I used 2 bottles to give it a full chance. Now, they will not honor Dr. Randy's statements on the video for a full refund referring me back to their website that only unopened bottles will be refunded. And not just unopened bottles. It is unopened pouches (packs of 3). So I guess I won't get refunded for the unused 3rd bottle in one of the pouches. I've read other posts that the refund goes on a Pup Labs gift card, not back on your credit card or bank. That is still yet to be seen for me. This company is a scam. Oh and here is something else creepy. While looking at the website, lo and behold there is a picture of my dog as the homepage is scrolling through with pics of other dogs. I never submitted a pic, much less the one they used, and did not give them permission to use any pics. How they were able to get this pic off my Facebook, I'll never know because it is locked down tight. Don't do business with this company. You want to know what did work for my dog, completely stopped the scratching, paw licking, and hot spots......Healthy Petz Collagen. In 3 weeks, he was a completely different dog.
Response from Pup LabsApr 6, 2026
Hello Nance, We’re truly sorry to hear about your experience, and we completely understand your frustration—this is not the experience we want for any of our customers. 🐾💛 We sincerely apologize for the confusion regarding your order, the product received, and the refund policy. That’s certainly not the level of clarity or service we aim to provide.Our goal is to ensure everything is handled fairly and to your satisfaction. We also take your concerns regarding the image you mentioned very seriously and would like the opportunity to look into that further with you. Please contact our Customer Care team at 855-207-7351, and kindly provide the name and email associated with your account so we can locate your information and assist you as quickly as possible. We truly appreciate you bringing this to our attention and the opportunity to resolve this for you. — Pup Labs Customer Care 🐾
Ki
Apr 5, 2026
Had faith, this would work for my babygood…
I started using this product in good faith on March 18 and I have not noticed actually much of a difference at all and she wasn’t even that bad. She just had bad breath. We used the colonial silver sprays and the toothbrushes and I even started using the toothbrushes only 2 to 3 times a week with this. I’m on an auto ship, but I’m thinking about just canceling. . I’m on a auto ship, but I’m thinking about just canceling it.
Response from Pup LabsApr 6, 2026
Hello Ki, Thank you for sharing your experience, and we’re sorry to hear that you haven’t noticed the results you were hoping for. We would like to suggest that you keep on going at times, some pups may not see great results for 60-90 days. So please don't give up,🐾💛 We completely understand your concern, and we want to make this right. Due to the inconvenience, if you’d like to cancel your auto-ship, we can assist you directly. We would like to inform you that we’ve also reached out via phone and email to ensure your subscription is properly handled. Please contact our Customer Care team at 855-207-7351 if you’d like any assistance or confirmation that your account is fully updated. We truly appreciate your patience and the opportunity to support your pup’s health. — Pup Labs Customer Care 🐾
LaFaun C.
Apr 5, 2026
I sent an email to cancel the order and…
I sent an email to cancel the order and it's still coming out April 5th. Please cancel!!! Thank you!
Response from Pup LabsApr 6, 2026
We’re so sorry for the frustration this has caused, and we completely understand how upsetting it is to have an order still scheduled after requesting cancellation. 🐾💛 Due to the inconvenience, your subscription has now been canceled, and we’ve made sure no further product will be sent, and the order that was supposed to be shipped was canceled and refunded. We would like to inform you that we’ve also reached out via phone and email to confirm everything is fully updated. If you’d like any additional assistance or confirmation, please contact our Customer Care team at 855-207-7351. Thank you for your patience, and we truly appreciate the opportunity to make this right. — Pup Labs Customer Care 🐾
Linda F.
Apr 5, 2026
Tried to cancel before you sent! You still sent product anyways!When you notified me that this order…
When you notified me that this order was coming I returned the email asking you to cancel the subscription. Then you still went ahead and processed it. I do not want any more product. Please cancel!
Response from Pup LabsApr 6, 2026
Hello Linda, We’re so sorry for the frustration this has caused, and we completely understand how upsetting it is to receive product after requesting a cancellation. 🐾💛 Due to the inconvenience, your subscription has now been canceled, and we’ve made sure no further product will be sent. We’ve also reached out via phone and email to confirm everything is fully updated. If you’d like any additional assistance or confirmation, please contact our Customer Care team at 855-207-7351. Thank you for your patience, and we truly appreciate the opportunity to make this right. — Pup Labs Customer Care 🐾
Peggy N.
Apr 4, 2026
Was told when I purchased product
Was told when I purchased product, I would get a full refund but that is not true. I tried all the tricks given and my dog still will not eat it on his food and will not eat the treats. $ paid $117.00 dollars for something that I cannot get a full refund.
Response from Pup LabsApr 6, 2026
Hello Peggy, We’re so sorry for the frustration this has caused, and we completely understand how disappointing it must be to feel like the product isn’t working for your pup. 🐾💛 We’d like to clarify that we’ve issued a partial refund of 50% of the 1st part of your order and have also reached out via phone and email to help resolve this matter directly. Our goal is to make sure you feel supported, even if the product wasn’t the right fit for your dog. Please contact our Customer Care team at 855-207-7351 if you haven’t connected with us yet—we’re here to ensure everything is properly handled. Thank you for your patience and for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Pup LabsReviews of puplabs.com

About Pup Labs

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Pup LabsReviews of puplabs.com

Pup Labs reviews

I’m honestly very disappointed with…

Not a good experience at all

I cancelled my subscription last month…

If I could give a 0

Had faith, this would work for my babygood…

I sent an email to cancel the order and…

Tried to cancel before you sent! You still sent product anyways!When you notified me that this order…

Was told when I purchased product

About Pup Labs

About these reviews

More in Pet Stores, Delaware

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Pup Labs reviews

I’m honestly very disappointed with…

Not a good experience at all

I cancelled my subscription last month…

If I could give a 0

Had faith, this would work for my babygood…

I sent an email to cancel the order and…

Tried to cancel before you sent! You still sent product anyways!When you notified me that this order…

Was told when I purchased product