VB
I did not sign up for repeat orders
I did not sign up for repeat orders. I just got a notification that you charged my credit card and you're sending me more ear drops. The first order that I did buy is still sealed in the original box you shipped it in. I never even opened it because I did not need it.and I was trying to be kind by not returning it to get my money back, which I should have because I could use the money. and now you charge my credit card again?!and are sending me more? I will be refusing the delivery and I expect to be credited a refund for what you just charged on my credit card without permission.I did not authorize or give permission to charge or use my credit card that is illegal and fraudulent. Refund my card now and you will see that your package will turn right around tomorrow and be on its way back to you
Response from Pup LabsApr 9, 2026
Hello V, We are so very sorry for the frustration and inconvenience this has caused. 🐾💛 It looks like you accidentally enrolled in a subscription order. Due to the inconvenience, we’ve canceled the subscription and refunded 50% of the last order. We would like to inform you that we’ve also reached out via phone and email to confirm everything is fully updated and to make sure the refund is processed correctly. If you have any questions or need further assistance, please don’t hesitate to contact our Customer Support team at 855-207-7351 so we can complete any other transactions that are needed. We truly appreciate your patience and the opportunity to make this right. — Pup Labs Customer Care 🐾