Larry W.
Our Pup Labs experience.
We purchased some Pup Labs products for our little Shih Tzu (Ginger) who was having severe mobility problems in hopes that this would help. Unfortunately, through no fault of Pup Labs, our little girls condition was too advanced for help. She had been to 2 ER's, 3 different Animal Hospitals, a chiropractor and a neurologist to no avail. We informed Pup Labs of our situation and was told to return the products and a refund would be issued. Once shipped, the refund happened within an hour. I would never hesitate to deal with Pup Labs again. I truly feel that they sincerely care about animals. I have no doubt that we will be doing business again in the future. Thank you VERY much, Pup Labs!!!
Response from Pup LabsJul 24, 2025
Thank you so much for sharing your experience with us. We’re deeply sorry to hear about Ginger’s health struggles — it’s clear she was incredibly loved and received the best possible care. 💛 While we wish our products could have helped her more, we’re grateful we could at least support you in a small way during such a difficult time. Your kind words truly mean a lot to our team — we care deeply about every pet and pet parent we serve.