Pup LabsReviews of puplabs.com

Response from Pup LabsMay 6, 2026

Hello Pamela, We’re really sorry for the frustration and stress this has caused you. 🐾💛 We completely understand how upsetting it feels when you’re simply trying to help your dog and the process doesn’t match what you expected. We want to be clear that subscriptions are never meant to feel forced, and we’re sorry if your experience felt that way. That is not the experience we want for our customers or their pups. We would like to inform you that we’ve also reached out via phone and email so we can review your account and make sure that nothing else is needed after you spoke with the agent that assisted you with your cancellation today. Please also feel free to contact our Customer Care team at 855-207-7351 and provide your name and email associated with your order, and we will take care of any other needs you may have. We truly appreciate you sharing your feedback, even when it’s difficult to hear, and we’re here to help resolve this for you. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 5, 2026

Hello Cindy, We’re truly sorry for the frustration and disappointment this caused. 🐾💛 We completely understand how upsetting it must have been to receive the wrong items, especially when you were looking forward to K9 Belly Bliss for your pup. We also understand your concern about the delay in receiving the corrected order. That’s not the experience we want for our customers, and we sincerely apologize for the inconvenience this has created for you. We would like to inform you that we’ve also reached out via phone and email to ensure your situation is fully reviewed and to see how we can further assist you. If you need anything in the meantime, please don’t hesitate to contact our Customer Care team at 855-207-7351 and we’ll do everything we can to help. We truly appreciate your patience and the opportunity to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 5, 2026

Hello Richard, We’re so sorry for the confusion and frustration this caused. 🐾💛 We completely understand wanting to make a one-time purchase to try the product first. That’s not the experience we want for you. According to records, we see that you were able to cancel your subscription with our Care Support Team, and we are happy that it was taken care of for you. We’ve also reached out via phone and email to ensure everything is fully resolved. If you still need any assistance, please feel free to contact our Customer Care team at 855-207-7351 and provide your name and email associated with your order, and we’ll be happy to help. We truly appreciate you giving us a try and the opportunity to support you. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 5, 2026

Hello Deloris, We’re truly sorry for the frustration and disappointment this has caused. 🐾💛 We understand how upsetting it can feel when your purchase experience doesn’t match your expectations. We would like to inform you that we’ve also reached out via phone and email to assist you directly. Due to the inconvenience we have canceled your subscription and refunded your order. Please also feel free to contact our Customer Care team at 855-207-7351 and provide your name and email associated with your order, and we’ll locate your account and process your request as quickly as possible. We appreciate the opportunity to address this for you and are here to help resolve it. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 5, 2026

Hello Ottis, Thank you for your message! 🐾💛 We understand—it can be hard to know what to expect before you’ve had a chance to try the product. Every pup is different, so results can vary, but we’re hopeful you’ll see positive changes once you begin using it. If you have any questions once it arrives or need guidance along the way, our Customer Care team is always here to help at 855-207-7351. We truly appreciate you giving it a try! — Pup Labs Customer Care 🐾

Response from Pup LabsMay 5, 2026

Hello Jim, We’re very sorry for the frustration this has caused and understand how stressful this can be—especially on a fixed income. 🐾💛 We want to clarify that your subscription has been canceled, so there will be no further shipments or charges moving forward. Additionally, as a courtesy due to the inconvenience, a 50% refund has been issued for your most recent order. We would like to inform you that we’ve also reached out via phone and email to ensure everything is fully resolved on your account. If you need anything further, please contact our Customer Care team at 855-207-7351 and provide your name and email associated with your order, and we’ll be happy to assist. We truly appreciate your patience and the opportunity to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 4, 2026

Hello Gladys, We’re so sorry to hear your dog’s ear condition worsened—that’s very concerning, and we completely understand why you’d be upset. 🐾💛 Your pup’s comfort and safety are incredibly important to us. We’ve gone ahead and canceled your subscription so there will be no further charges or shipments, and refunded 50% fo your most recent order. We’ve reached out via phone and email, but please also contact our Customer Care team at 855-207-7351 and provide your name and email associated with your order so we can locate your account and assist you as quickly as possible. Thank you for bringing this to our attention—we truly appreciate the opportunity to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 4, 2026

Hello Dawn, We’re so sorry to hear about your experience, and we understand how concerning that must have been to see your dog uncomfortable after using the ear cleaner. 🐾💛 That’s certainly not the experience we want for you or your pup, and we truly appreciate you bringing this to our attention. We’d really like the opportunity to look into this further and help find the best solution for you. We’ve also reached out via phone and email, but please feel free to contact our Customer Care team at 855-207-7351 and provide your name and email associated with your order so we can review everything and assist you as quickly as possible. Thank you again for your feedback and for giving our product a try. — Pup Labs Customer Care 🐾