Pup LabsReviews of puplabs.com

Response from Pup LabsMay 11, 2026

Hello Sue, We’re really sorry for the frustration this has caused you, and we completely understand how upsetting it is to receive products after you’ve requested changes and a cancellation. 🐾💛 We want to help you get this resolved right away. We would like to inform you that we’ve also reached out via phone and email and canceled the subscription and stopped any future shipments. To make sure this is handled as quickly as possible, please contact our Customer Care team at 855-207-7351 and provide your name and email associated with the order. We truly apologize for the inconvenience and appreciate you bringing this to our attention. We’re here to make this right for you. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 11, 2026

Hello Susan, Thank you for taking the time to share your experience with us. 🐾💛 We’re sorry to hear you haven’t seen the improvement you were hoping for so far, especially after following the instructions as directed. We understand how disappointing that can feel. We appreciate you giving it a bit more time over the next month to see how things progress. Every pup responds differently, and sometimes results can take a little longer to become noticeable. We would also like to inform you that we’ve reached out via phone and email to answer any questions you may have and to assist you in any way we can to help support the best possible results for your pup. Please feel free to contact our Customer Care team at 855-207-7351 with your name and order details if you need anything further. We truly appreciate your patience, your trust, and the opportunity to support you and your dog. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 7, 2026

Hello Kathleen, We are truly, deeply sorry for your loss. 🐾💛 We can’t imagine how painful this must be, and we want to extend our sincere condolences to you during this incredibly difficult time. We completely understand your request, and we will make sure no further products are sent to you. Your subscription has been fully canceled, so there are no future shipments or charges. We also want to acknowledge your note that you had reached out previously—and we missed you. That is not the experience we want for anyone. We would like to inform you that we’ve also reached out via phone and email to confirm everything has been fully resolved for you. If there is anything else you need, or if you’d like confirmation of cancellation in writing, please contact our Customer Care team at 855-207-7351, and we will take care of it right away. Again, we are so sorry for your loss. You and your pup are in our thoughts. 🐾💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 6, 2026

Hello Christine, We’re truly sorry to hear about your experience. 🐾💛 We understand how frustrating it is to be misquoted on pricing. That’s not the level of service we aim to provide, and we sincerely apologize for the inconvenience and lack of response. We would like to inform you that we’ve also reached out via phone and email to review your situation. Please feel free to contact our Customer Care team at 855-207-7351 with your name and email associated with your order, and we’ll be happy to look into this immediately and work toward a resolution. We truly appreciate you bringing this to our attention and the opportunity to correct it. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 6, 2026

Hello Richard, We’re really sorry for the frustration this has caused you. 🐾💛 We completely understand how upsetting it is to be charged for orders you didn’t intend to place. To help resolve this as quickly as possible, we want you to know that subscriptions can be canceled directly through Customer Care, and we’re here to assist you with that right away. Please contact our Customer Care team at 855-207-7351 and provide your name and email associated with your order. We truly appreciate you bringing this to our attention and will do everything we can to get this resolved for you as quickly as possible. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 6, 2026

Hello Teri, Thank you so much for reaching out and sharing what’s going on with your pup. 🐾💛 We understand how concerning it can be to notice bumps like that, and we want to make sure you get the right support. While we’d be happy to assist you with your order and make sure you receive exactly what you want. The K9 Immune works exactly for those issues. That said, we’re absolutely here to help you with your order. If you’d like assistance adjusting or placing it, please contact our Customer Care team at 855-207-7351, and we’ll gladly walk you through everything step by step. We truly appreciate you reaching out, and we’re here to support you and your pup every step of the way. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 6, 2026

Hello Mary, We’re so sorry to hear the product hasn’t helped your dog, and we hope your vet visit brings you clear answers and the right care for her. 🐾💛 We completely understand your request, and your sunscriptions have been canceled so there will be no further shipments or charges. We have also refunded 50% of your most recent shipment. We’ve also reached out via phone and email to ensure everything is fully taken care of. If you need anything further, please don’t hesitate to contact our Customer Care team at 855-207-7351 and provide your name and email associated with your account, and we’ll be happy to assist. We truly appreciate you giving us a try and wish the very best for you and your pup. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 6, 2026

Hello Paula, We’re really sorry for the frustration and urgency you’re feeling. 🐾💛 We understand how upsetting it is when you believed you placed a one-time order and were not expecting a subscription. We want to help get this resolved for you right away. We would like to inform you that we’ve also reached out via phone and email to assist with your account, also we have canceled the subscription. Please contact our Customer Care team at 855-207-7351 and provide your name and email associated with your order, and we will locate your account and make sure any eligible charges are reviewed. We truly appreciate you bringing this to our attention and are here to help resolve it as quickly as possible. — Pup Labs Customer Care 🐾