Pup LabsReviews of puplabs.com

Response from Pup LabsAug 12, 2026

Hi Audrey, We are truly sorry to hear about the passing of your dog. Losing a beloved companion is incredibly difficult, and the last thing we would want is for a return to add more frustration during an already painful time. We’re also sorry that you received two different answers when you reached out to us. We completely understand why being told on your first call that a return wasn’t necessary, only to hear something different two weeks later, would leave you feeling disappointed and frustrated with us. We’d really appreciate the opportunity to look into what happened and help get this sorted out for you. Please reach out to our Customer Care team at 1-833-215-1831 so we can review your situation personally and assist with the next steps. Our condolences to you and your family, Audrey. 💙 Warmly, -The Pup Labs Team

Response from Pup LabsAug 10, 2026

Hi Vickie, We’re sorry for the frustration you experienced with the charges on your account and the time it took to get everything resolved. We also understand how receiving repeated calls, texts, and emails while you were already trying to address the situation could have made the experience even more frustrating. This is not the type of experience we want our customers to have, and we appreciate you bringing it to our attention. Your feedback is important and helps us identify where we need to improve both our communication and the way concerns like yours are handled. We want to help and make sure your concerns are fully addressed. Please call our Customer Care team at (855) 207-7351 so we can personally assist you. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 8, 2026

Hello MP, We’re sorry to hear that you’re disappointed with the product's size. 🐾💛 We understand how frustrating it can be when a product arrives and does not meet your expectations. Your feedback is important to us, and we appreciate you taking the time to share your concerns. We’ve reached out via phone and email so we can review your account right away. We would like the opportunity to review your order details and address any questions you may have regarding the product, pricing, or available options. Please contact our Customer Care team at 855-207-7351 with your name and email address so we can assist you further. Thank you for sharing your experience with us. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 13, 2026

Hello Linda, We’re really sorry to hear this was your experience. 🐾💛 We understand how frustrating it can be when you’re trying to change or cancel an order and can’t get the help you need quickly. That’s definitely not the smooth experience we want for you. We’ve reached out via phone and email to help make sure your concerns are addressed and your account is taken care of properly. If you still need assistance, please contact our Customer Care team at 855-207-7351 and have your name and email address ready so we can quickly locate your account and help you right away. Thank you for your patience and for bringing this to our attention. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 5, 2026

Hello Sgt Maj, Thank you so much for sharing this, and first—thank you for your service. 🐾💛 We truly appreciate you and Sgt Raider. We’re really glad to hear the spray has been helpful in providing at least some temporary relief and reducing the redness, but we’re also very sorry it hasn’t brought the lasting comfort you were hoping for. We understand how heartbreaking it is to see your service dog still struggling with itching, especially when you’ve tried so many things to help him feel better. Every dog responds differently, and while some pups get longer-lasting relief, we know it can be incredibly frustrating when results don’t hold. We truly appreciate your honest feedback—it helps us understand real experiences like yours. If you’re open to it, our Customer Care team would be happy to speak with you directly at 855-207-7351 and review anything that may help support Sgt Raider more effectively. We have reached out via phone and email to assist with getting better results for him. Thank you again for your trust, your service, and the care you give your partner. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 4, 2026

Hello Roberta, We’re truly sorry for the frustration and inconvenience you’ve experienced. 🐾💛 We understand how upsetting it is to continue receiving shipments after requesting cancellation, and we sincerely apologize for this. We also regret to hear the product hasn’t met your expectations for your dogs’ health. We would like to inform you that we’ve also reached out via phone and email to review your account and ensure your subscriptions are fully canceled and that 50% of your most recent order was refunded. To help us resolve this as quickly as possible, please contact our Customer Care team at 855-207-7351 and provide your name and email associated with your account so we can locate everything and take care of it for you right away. Your feedback is important to us, and we appreciate the opportunity to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 27, 2026

Hello Evelyne, We’re really sorry this happened—that’s incredibly frustrating, especially after you followed the instructions to cancel. 🐾💛 We sincerely apologize for the lack of response for any inconvenience. To make this right, your subscription has now been canceled, and we have refunded your most recent order due to the inconvenience. We’ve also reached out via phone and email to confirm everything has been resolved. If you have any questions or need anything further, please contact our Customer Care team at 855-207-7351 and have your name and email address ready so we can quickly locate your account and assist you. Thank you for bringing this to our attention—we truly appreciate the opportunity to fix this. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 16, 2026

Hello, We’re sorry to hear it didn’t meet your expectations—that’s definitely disappointing, especially when you were hoping for better results across your dogs. 🐾💛 We understand that consistency can be a factor, but we also respect your decision and truly appreciate you giving it a try. If you’d like, we’re here to help review your experience or explore any options available to you. Please feel free to contact our Customer Care team at 855-207-7351. Thank you again for your honesty and for giving Pup Labs a chance. — Pup Labs Customer Care 🐾