Pup LabsReviews of puplabs.com

3.93,136 reviews
Pet Stores
1209 Orange St, Wilmington, Delaware

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Pup Labs

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About Pup Labs

Pup Labs is a leading brand dedicated to improving dog health with high-quality, natural, and lab-tested supplements and treats, specially formulated to support joint health, digestion, dental hygiene, and stress relief. With veterinarian-approved ingredients, Pup Labs offers products that address common issues in dogs, ensuring they lead healthier and happier lives.Pup Labs products are crafted from human-grade, all-natural ingredients without any fillers, preservatives, or artificial additives. Each supplement is backed by science and rigorously tested to ensure quality and safety, offering a 180-day satisfaction guarantee.With a commitment to dog wellness, Pup Labs stands out as a trusted choice for dog owners seeking reliable, effective health solutions for their pets. For a full selection of products and to learn more about Pup Labs’ approach to pet health, visit puplabs.com.Popular Pup Labs Products:1. Freedom Joint Drops and Chews – Specially formulated to promote joint function and mobility in dogs, these supplements support an active lifestyle by easing joint discomfort. Perfect for dogs experiencing joint stiffness or aging-related mobility issues.2. K9 Belly Bliss – This digestive support formula addresses itchy skin, allergies, and digestive discomfort by improving gut health. With ingredients designed to repair the gut wall, it’s a go-to solution for dogs with chronic digestive issues.3. Fresh Breathies and ProDenta – For improved oral health, these dental health chews and powders reduce plaque, tartar, and bad breath, promoting fresh breath and healthy teeth in dogs of all ages.

Pup Labs (puplabs.com) has 3,136 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: puplabs.com
Website: puplabs.com
Category: Pet Stores
Location: Wilmington, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Pup Labs

Pup Labs (puplabs.com) has 3,136 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: puplabs.com
Website: puplabs.com
Category: Pet Stores
Location: Wilmington, Delaware
Listed on Five Star Index: 2026

Robin W.

Oct 15, 2026

I am beyond frustrated with my…

I am beyond frustrated with my experience with Puplabs USA, and I would strongly caution anyone considering purchasing from this company. Not only was I charged twice and sent duplicate products, but I was then expected to go out of my way to correct a mistake that was entirely the company’s responsibility. To make matters worse, I had to pay $31.89 out of my own pocket just to ship back merchandise I never should have received in the first place. How is it remotely acceptable to charge a customer twice, send them duplicate merchandise, and then expect them to cover the cost of fixing YOUR mistake? The entire process has been unnecessarily frustrating. I’ve had to provide photographs, tracking information, and additional documentation simply to get a refund for an error I had absolutely nothing to do with. What should have been a simple correction has turned into a ridiculous inconvenience. Customers should not have to jump through hoops, waste their time, or spend additional money because a company cannot properly process an order. The lack of accountability throughout this experience is astonishing. If a company makes a mistake, the bare minimum should be taking responsibility and correcting it without placing additional financial burdens on the customer. At this point, I am requesting a full refund for the duplicate charge AND reimbursement of the $31.89 I was forced to spend on return shipping. Puplabs USA, your customers should not have to pay for your mistakes. It’s that simple. I am extremely disappointed with this experience, and based on how this situation has been handled, I would not recommend purchasing from this company. Do better, Puplabs USA. This is an embarrassing way to treat paying customers.

Response from Pup LabsOct 21, 2026

We’re truly sorry to hear about your experience 🙏. Being charged twice and receiving duplicate products is unacceptable, and we understand how frustrating it must have been to go through such a complicated process just to correct our mistake 💔. We also regret that you had to spend $31.89 out of pocket for return shipping. Your feedback about the Dog Ear Cleaner and the refund process has been escalated to our team for immediate review 🔎. Thank you for bringing this to our attention. Your input helps us improve both our products and our service. We value your trust and will work hard to do better moving forward 🌟 🔎. In the meantime, we’d be happy to assist you with or discuss alternative solutions that may better suit your dog’s needs. To work and resolve this for you, may we have the right time to call you back and the phone number to call? For your convenience, please don't hesitate to reach us and we are always here to assist you. You can also contact us with our Phone Team Hours: Monday–Friday: 9:00 AM–9:00 PM EST Saturday: 9:00 AM–6:00 PM EST Phone Number: +1 855 207 7351 or reach us through our email [email protected] Thank you for bringing this to our attention—we appreciate your patience and the opportunity to resolve this matter. 💙🐾 Pup Labs Customer Concierge

Pup Labs reviews

Showing 636 reviews with 1 star · Clear filters

Jill H.
Oct 16, 2026
NOT EVEN ONE STAR
NOT EVEN ONE STAR. HORRIBLE. TRIED TO CANCEL MY ORDER RIGHT AFTER I ORDERED. NO RESPONSE TILL AFTER MY ORDER WAS SHIPPED. NOW I RETURNED EVERYTHING PROOF OF MAILING PROOF OF THEM RECIEVING THE PACKAGE AND THEY ARE NOT REFUNDING MY MONEY. SURE WISH I KNEW THIS HORRIBLE RATING PLUS AN F FROM BETTER BUSINESS BUREAU. I COULD NOT EVEN GET MY DOGS TO EAT IT. THEY BOTH GOT TERRIBLY SICK THROWING UP AND DIARRHEA FOR A WEEK. I EMAILED THE PICTURE OF RETURN, THE TRACKING RECIEPT AND THE PROOF OF THE PACKAGE BEING DELIVERED. I EMAILED AND ASKED WHERES MY REFUND FAYE SAID SHE WAITING FOR CONFIRMATION FROM THE WAREHOUSE. THE NEXT DAY RCVD EMAIL FROM PAUL SATING THEY HAVENT HEARD FROM ME SO THE CONVERSATION HAS ENDED. JUST CALLED AND HE REOPENED THE CONVERSATION. I WILL BE SHOCKED IF I GET THE REFUND. 😳
Response from Pup LabsOct 16, 2026
Hello Jill, we are sorry for the inconvenience this caused💔🐾 We’re truly sorry to hear about your experience and the difficulties you’ve faced with your order and refund process. 🙏 We understand how upsetting this must be, especially with your dogs feeling unwell, and we sincerely apologize for the distress caused. Please know that your feedback is very important to us. 🌟 We want to make this right and ensure your concerns are properly addressed. Our team will review the return details you’ve provided and follow up promptly regarding your refund status. To work and resolve this for you, may we have the right time to call you back and the phone number to call? For your convenience, please don't hesitate to reach us and we are always here to assist you. You can also contact us with our Phone Team Hours: Monday–Friday: 9:00 AM–9:00 PM EST Saturday: 9:00 AM–6:00 PM EST Phone Number: +1 855 207 7351 or reach us through our email [email protected] Thank you for bringing this to our attention—we appreciate your patience and the opportunity to resolve this matter. 💙🐾 Pup Labs Customer Concierge
Evelyn
Oct 16, 2026
I was charged twice for the same…
I was charged twice for the same produce and it was a process to go through getting the second charge reversed. The scam is that when you call to cancel the second product, they offer you half price to keep it. I received the product I purchased - Dog Ear Cleaner - and my dog's ear got worse instead of better. The product and the service are not worth it.
Response from Pup LabsOct 21, 2026
Hello Evelyn. Thank you for sharing your experience with us 🙏. We are truly sorry to hear about the double charge and the difficulty you faced in getting it reversed. We understand how frustrating that must have been 💔. Regarding the Dog Ear Cleaner, We are concerned to hear that your pup’s ear condition worsened instead of improving 🐶. Your pet’s health and comfort are very important to us, and we take this feedback seriously. We’ll make sure your concerns about both the product and the cancellation process are escalated to our team for review 🔎. In the meantime, we’d be happy to assist you with a refund or discuss alternative solutions that may better suit your dog’s needs. To work and resolve this for you, may we have the right time to call you back and the phone number to call? For your convenience, please don't hesitate to reach us and we are always here to assist you. You can also contact us with our Phone Team Hours: Monday–Friday: 9:00 AM–9:00 PM EST Saturday: 9:00 AM–6:00 PM EST Phone Number: +1 855 207 7351 or reach us through our email [email protected] Thank you for bringing this to our attention—we appreciate your patience and the opportunity to resolve this matter. 💙🐾 Pup Labs Customer Concierge
Robin W.
Oct 15, 2026
I am beyond frustrated with my…
I am beyond frustrated with my experience with Puplabs USA, and I would strongly caution anyone considering purchasing from this company. Not only was I charged twice and sent duplicate products, but I was then expected to go out of my way to correct a mistake that was entirely the company’s responsibility. To make matters worse, I had to pay $31.89 out of my own pocket just to ship back merchandise I never should have received in the first place. How is it remotely acceptable to charge a customer twice, send them duplicate merchandise, and then expect them to cover the cost of fixing YOUR mistake? The entire process has been unnecessarily frustrating. I’ve had to provide photographs, tracking information, and additional documentation simply to get a refund for an error I had absolutely nothing to do with. What should have been a simple correction has turned into a ridiculous inconvenience. Customers should not have to jump through hoops, waste their time, or spend additional money because a company cannot properly process an order. The lack of accountability throughout this experience is astonishing. If a company makes a mistake, the bare minimum should be taking responsibility and correcting it without placing additional financial burdens on the customer. At this point, I am requesting a full refund for the duplicate charge AND reimbursement of the $31.89 I was forced to spend on return shipping. Puplabs USA, your customers should not have to pay for your mistakes. It’s that simple. I am extremely disappointed with this experience, and based on how this situation has been handled, I would not recommend purchasing from this company. Do better, Puplabs USA. This is an embarrassing way to treat paying customers.
Response from Pup LabsOct 21, 2026
We’re truly sorry to hear about your experience 🙏. Being charged twice and receiving duplicate products is unacceptable, and we understand how frustrating it must have been to go through such a complicated process just to correct our mistake 💔. We also regret that you had to spend $31.89 out of pocket for return shipping. Your feedback about the Dog Ear Cleaner and the refund process has been escalated to our team for immediate review 🔎. Thank you for bringing this to our attention. Your input helps us improve both our products and our service. We value your trust and will work hard to do better moving forward 🌟 🔎. In the meantime, we’d be happy to assist you with or discuss alternative solutions that may better suit your dog’s needs. To work and resolve this for you, may we have the right time to call you back and the phone number to call? For your convenience, please don't hesitate to reach us and we are always here to assist you. You can also contact us with our Phone Team Hours: Monday–Friday: 9:00 AM–9:00 PM EST Saturday: 9:00 AM–6:00 PM EST Phone Number: +1 855 207 7351 or reach us through our email [email protected] Thank you for bringing this to our attention—we appreciate your patience and the opportunity to resolve this matter. 💙🐾 Pup Labs Customer Concierge
Lynette M.
Oct 15, 2026
You need to get MUCH better
You need ti get MUCH better help with the ordering process. They can’t get anything correct NOR can you understand them. Then after you think things are understood and complete it’s not and later you are constantly bugged or actually HARRASHED with follower up text, etc. So annoying and uncalled for. I am STILL waiting on my last purchase which I’m sure they got wrong when was presented with the belly stuff for dogs. Tried to order on my phone myself so forced to call as it would not work on my phone. What a MESS this turned into and apparently STILL did not get right as I received the other order but not what I was first intending to purchase. Then I was constantly harassed throughout the day. I had started this process early in the morning because I had a full day of appointments and such and I constantly got texts, throughout the day, which only made me mad. I spent over 10 minutes at least with this person on the phone and now I figured out it was a big waste of time and they didn’t understand what was going on, but to be harassed repeatedly by your company throughout the day was extremely annoying and uncalled for. It was actually rather intrusive and made me mad that I just said forget this company as I don’t know what they’re doing yet. I have purchased the breath powder for my dog which has worked, and they also did receive the tummy treats which they seem to enjoy so I’m sure the Bill cottage would’ve worked but you need to get your shit together. And I do not want emails or text every day pushing your products down my throat. And occasional promotion or idea would be fine but not constantly hounded. I was also going to try the ear cleanser, but I’m just disgusted now
Response from Pup LabsOct 16, 2026
Hello Lynette💙🐾 Thank you for sharing your honest feedback with us. We’re truly sorry to hear about the difficulties you experienced with the ordering process and the repeated messages you received 😔. We understand how frustrating and intrusive that must have felt, especially when you were already busy with appointments. ✨ We’ll review your order history right away to ensure you receive the correct products and to prevent unnecessary follow‑up texts or emails 📦🔍. Your request to limit promotional messages is noted, and we’ll respect your preference moving forward 🙏. 🌿 We’re also glad to hear that the Breath Powder and Tummy Treats have been helpful for your pup, and we want every experience with us to feel just as positive. Your trust matters, and we’ll work hard to improve our service so you feel confident ordering with us again 💛🐶. For your future concerns, please don't hesitate to reach us and we are always here to assist you. You can also contact us with our Phone Team Hours: Monday–Friday: 9:00 AM–9:00 PM EST Saturday: 9:00 AM–6:00 PM EST Phone Number: +1 855 207 7351 or reach us through our email [email protected] Thank you for giving us the chance to make things right—we appreciate your patience and your feedback 💖🐾. Pup Labs Customer Concierge
Robin W.
Oct 15, 2026
Buyer Beware
Ordered 3 bottles of pup spray. I was sent 6 and charged double. I called to request refund and return instructions. They saw the charge on their side and began trying to get me to keep all 6 bottles and kept asking me questions. I reiterated my request and then they explained they had to charge me shipping for the return. Their mistake, I asked why I should-be charged for return. They said it was their policy. They then went on to say I needed to take a picture of bottles, a picture of box, tracking number and to email them all this information before they could refund, minus shipping. They made it very difficult and inconvenient in order to get this refund. I will never order a thing from them again. Terrible customer service experience. Will I get the refund?
Response from Pup LabsOct 16, 2026
Hello, Robin💙🐾 We’re so sorry to hear about the mix‑up with your pup spray order and the inconvenience you faced during the refund process 😔. You should never be charged extra for something you didn’t order, and we understand how frustrating this must feel. ✨ Please know that we’re reviewing every case to ensure our customers receive the correct refund and that return shipping is handled fairly 📦🔍. Your trust matters to us, and we’re committed to making this right 💛🐶. To resolved this for you, May we have your preferred time for us to call you back, along with your phone number?🌟🐾. Also, please don't hesitate to reach us and we are always here to assist you. You can also contact us with our Phone Team Hours: Monday–Friday: 9:00 AM–9:00 PM EST Saturday: 9:00 AM–6:00 PM EST Phone Number: +1 855 207 7351 or reach us through our email [email protected] Pup Labs Customer Concierge
Maureen T.
Oct 14, 2026
I used ProDenta and ear cleaner
I used ProDenta and ear cleaner. The ear cleaner caused my dog great pain and discomfort. I used the ProDenta for 35 days with no affect. I called customer care to inform them of the ear cleaner problem and ask how long ProDenta takes to work. I was shocked to find out their 180 day warranty was bogus. Products are only guaranteed if you do not open the package or use them. Sounds insane to me but if you use the product and are not satisfied or it injures your pet the guarantee only covers unopened product. Please make sense of this.
Response from Pup LabsOct 16, 2026
Hi Maureen, we appreciate you sharing this experience so openly. 🐾💛 It must have been very upsetting to see your dog in pain from the ear cleaner, and then feel disappointed that ProDenta didn’t show results after consistent use. On top of that, learning that the guarantee only applies to unopened products would understandably feel unfair. The way you describe it makes perfect sense—customers expect a satisfaction guarantee to cover situations where a product doesn’t work as intended or causes issues, not just unopened packages. ✨ Your feedback highlights an important gap between expectation and policy, and it’s valuable for us to hear. 🌟 Thank you for taking the time to explain your experience. 🙌 It helps us recognize where our policies and communication need to be clearer and more supportive of pet parents like you. 🐶💙 To resolved this for you, May we have your preferred time for us to call you back, along with your phone number? If you need also further assistance please don't hesitate to reach us and we are always here to assist you. You can also contact us with our Phone Team Hours: Monday–Friday: 9:00 AM–9:00 PM EST Saturday: 9:00 AM–6:00 PM EST Phone Number: +1 855 207 7351 or reach us through our email [email protected] Pup Labs Customer Concierge
Ann H.
Oct 14, 2026
DO NOT BUY ANYTHING from this…
DO NOT BUY ANYTHING from this company!!! I got a box of 8 bottles of skin treatment for our rescue dog. She hates the spray and it takes two of us to keep her still. I have to be honest and say it’s not worth the intense struggle; she’s traumatized AND there is no obvious improvement in her skin. Then I got a notice two days ago that another shipment was coming and I don’t know how to stop it. I still have 7 unopened bottles that I will never use. When you engage with the website it takes WAY TOO LONG to get answers. They lead you on. I want to cancel everything but I don’t have hours and hours to resolve this. I will try to reach out to my credit card to block future orders and see if I can get my money back. BUYER BEWARE!!!
Response from Pup LabsOct 16, 2026
Hi Ann 💙We hear how upsetting this experience has been for you. 🐾💛 Struggling to apply the spray, seeing no improvement, and then receiving another shipment you didn’t want would feel overwhelming. On top of that, waiting too long for answers online only adds to the frustration. Your feedback makes it clear that the process feels confusing and inconvenient Thank you for sharing this. Hence, we would like the opportunity to speak with you directly so we can help you further and address your concern. Do you have a prefer time for us to call you?🌟 | Also, If you need further assistance please don't hesitate to reach us and we are always here to assist you. You can also contact us with our Phone Team Hours: Monday–Friday: 9:00 AM–9:00 PM EST Saturday: 9:00 AM–6:00 PM EST Phone Number: +1 855 207 7351 or reach us through our email [email protected] Pup Labs Customer Concierge
JustAnswVier C.
Oct 14, 2026
Create something that works
Create something that works. People are struggling out here to stay afloat especially those who are on Fixed income but we love our children our pets and we will negate paying a important bill just to make sure that our children don't suffer and we pay for that decision the next month because that bill that we didn't pay has doubled up which makes our lives more hectic, but it wouldn't to much if the product that you say would show some type of improvement within 8 days, just some type of improvement, that's what gets people to purchase your product, the prospect of your product showing some sort of improvement. But you want people to subscribe, to get a subscription month after month if your product works when does the subscription stop when does the product cure the problem. But everyone should know that people that advertise a product that works aren't trying to create a cure because if they did that they stop getting paid and the way they keep on getting paid is the comeback, people coming back. So yes I ordered but I ordered for once to see if i saw some type of improvement within those 8 days like your advertise said i would see. I never asked for a subscription. You just got thru sending me 2 bottles of your product that I told you doesn't work.
Response from Pup LabsOct 16, 2026
💙🐾 We hear you, and we truly understand how frustrating this experience has been 😔. You wanted to see real improvement for your pup without being pushed into a subscription, and instead you ended up with products that didn’t deliver the results you were promised. ✨ Your feedback is so important—it reminds us that pet parents need transparency, trust, and visible results before committing long‑term. We’re sorry this wasn’t your experience, and we’ll make sure your concerns are shared with our team so we can do better 🌟🐶. Thank you for speaking up—you and your pup deserve products that truly work 💛🐾. Also, to work and resolve this for you, may we have the right time to call you back and the phone number to call? For your convenience, please don't hesitate to reach us and we are always here to assist you. You can also contact us with our Phone Team Hours: Monday–Friday: 9:00 AM–9:00 PM EST Saturday: 9:00 AM–6:00 PM EST Phone Number: +1 855 207 7351 or reach us through our email [email protected] Pup Labs Customer Concierge

Pup LabsReviews of puplabs.com

About Pup Labs

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Pup LabsReviews of puplabs.com

Pup Labs reviews

NOT EVEN ONE STAR

I was charged twice for the same…

I am beyond frustrated with my…

You need to get MUCH better

Buyer Beware

I used ProDenta and ear cleaner

DO NOT BUY ANYTHING from this…

Create something that works

About Pup Labs

About these reviews

More in Pet Stores, Delaware

Repounce

Mawoo Pets

Paw Origins

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Pup Labs reviews

NOT EVEN ONE STAR

I was charged twice for the same…

I am beyond frustrated with my…

You need to get MUCH better

Buyer Beware

I used ProDenta and ear cleaner

DO NOT BUY ANYTHING from this…

Create something that works