Karen A.
Apology for first review.
I ordered the Immune and belly bliss first, like 05/06 and haven't received. Then, ordered Tummy and received it the 13th. Didn't know if there was an order of how to feed. So I am waiting for the others to get here. I would like o Apologize to PupLabs! Also thank you for your assistance. It all fell on the Post Office. I have received all of my order. 🙂 The first couple of days, my picky eater, was an effort to get what was required of him to eat. 🫤 But now he is doing good. No issues whatsoever! Thank you thank you. Carissa has been so helpful. (Apology if I misspelled your name.)
Response from Pup LabsMay 18, 2026
Hello Karen, Thanks so much for sharing this—we’re really sorry for the confusion and the delay with your first order. 🐾💛 We understand how frustrating it is when you’re waiting and unsure about what should come first. Just to help clarify: there’s typically no strict order required for most of these products unless your vet has advised otherwise—you can generally start them when they arrive, or introduce them one at a time if you prefer to monitor how your pup responds. We’ve also reached out via phone and email so we can locate your missing order and help get this resolved quickly for you. In the meantime, please feel free to contact our Customer Care team at 855-207-7351 with your name and email address so we can track it down and make this right. We really appreciate your patience while we sort this out for you and your pup. 🐶💛 — Pup Labs Customer Care 🐾